Director, Solutions Engineering, NA

Director, Solutions Engineering, NA

Locations: Ashburn, Virginia

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: R16109

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Design Engineering Department

The Design Engineering North America (NA) comprises of a skilled team of Design Managers, Program Managers, and guides in Engineering and Architecture. Our collective expertise is harnessed to create customized adaptations of the forefront Vantage Data Center prototype that perfectly cater to the unique requirements of our customers. Throughout this process, close collaboration takes place with Sales, Operations, and management teams. The Design Engineering team also maintains a close partnership with the Construction team, working together to craft a seamlessly integrated design that ensures the efficient execution of new and existing standards and designs.

At the heart of our vision is the creation of critical infrastructure that facilitates human connection, creativity, sharing, and collective aspirations. Our mission revolves around providing our Customers with consistently exceptional facilities swiftly and enjoying the process while doing so. This dedication extends to our Customers, Construction teams, and Site Operations teams.

Position Overview

This role can be based in our US location: Ashburn, VA, in alignment with our flexible work policy (3 days on site required, 2 days flexible).

Vantage is seeking a skilled and strategic Director of Solutions Engineering to lead and manage our Solutions Engineering team. The Director will be responsible for developing and delivering innovative and effective solutions that meet customer needs and drive business growth. This role requires a strong leader with a deep understanding of technology and customer requirements, who can lead a diverse team of engineers and collaborate effectively across departments. The Director of Solutions Engineering will ensure technical excellence and customer satisfaction, contributing to the overall success of the organization.

Essential Job Functions

Leadership and Strategy:

• Develop and execute the overall strategy for the Solutions Engineering team in alignment with company goals and objectives.
• Lead, mentor, and manage a team of highly skilled engineers, fostering a culture of innovation, collaboration, and continuous improvement.
• Collaborate with senior management to define and prioritize engineering projects and initiatives.

Customer Engagement:

• Engage with customers to understand their needs, gather requirements, and develop tailored solutions that address their business challenges.
• Act as the primary technical contact for key customers, building strong relationships and ensuring high levels of customer satisfaction.
• Lead customer presentations and technical discussions to demonstrate the value and capabilities of the company's solutions.

Technical Excellence:

• Lead the design, development, and delivery of complex solutions, ensuring they meet the highest standards of quality and performance.
• Drive innovation within the Solutions Engineering team, staying up-to-date with the latest industry trends and technologies.
• Implement best practices for software development, project management, and quality assurance.

Cross-Functional Collaboration:

• Work closely with sales, product management, and customer support teams to ensure seamless integration of solutions and successful project delivery.
• Collaborate with R&D and engineering teams to influence product development based on customer feedback and market trends.
• Ensure effective communication and coordination between the Solutions Engineering team and other departments.

Performance Management:

• Monitor key performance indicators (KPIs) for the Solutions Engineering team to ensure high levels of productivity and efficiency.
• Conduct regular performance reviews, providing feedback and identifying opportunities for professional development.

Additional Duties:

• Handle additional duties as assigned by Management.

Job Requirements

Education:

• Bachelor’s degree in Engineering, Computer Science, or a related field, required.

Experience:

• Minimum of 7-10 years of experience in solutions engineering or a related field, with at least 3-5 years in a leadership role.
• Proven experience in managing engineering teams and delivering complex technical solutions.

Skills:

• Strong technical background with a deep understanding of engineering principles, software development, and system architecture.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Strong leadership and people management skills, with the ability to inspire and motivate a team.
• Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions.
• Proficiency in software development methodologies, project management, and quality assurance practices.
• Familiarity with cloud computing, data center operations, networking, and cybersecurity.
• Experience with modern programming languages, development frameworks, and tools.

Travel: Travel required is expected to be up to 15% but may increase over time as the business evolves.

Physical Demands and Special Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Vantage Data Centers is an Equal Opportunity Employer. Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.