NIGHT AUDIT

Description
The award-winning Grandover Resort & Spa, a Wyndham Grand Hotel is currently seeking an outgoing, professional, and energetic Front Desk Night Audit Representative to be one of the first people who greet our guests when they arrive at our resort. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions in addition to settling end-of-day business reports. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, "energy-giving" attitude.
Other duties include:

• Greet each guest with a smile and anticipate guest needs.
• Process guest registrations, including collecting payment.
• Cash handling responsibilities.
• Complete shift and end of business day reports.
• Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed.
• Maintain front office inventory items.
• Communicate all pertinent shift information to upper management and other desk staff.

Requirements
Minimum Experience, Education, Skill & Physical Requirements

• Must have a high school diploma or equivalent.
• Must be available to work the 11pm - 7am shift.
• Must be able to stand for long periods of time.
• Must be able to lift 25 - 50 lbs. and carry up to 10 lbs.
• Must have sound judgment and discretional skills.
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Other hospitality work-related experience.