(Full Time) IT Support Engineer at Snappr (United States)
IT Support Engineer
Snappr United States
Date Posted: 21 Feb, 2023
Work Location: San Francisco, United States
Salary Offered: $900 — $1000 yearly
Job Type: Full Time
Experience Required: 3+ years
Remote Work: No
Stock Options: No
Vacancies: 1 available
At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
About the role:
With our global footprint and hyper growth, we are now looking to hire our IT Support Engineer to be part of our growing global team. As an IT Support Engineer, you will be the first point of contact globally for day-to-day operations.
What you and your team will do:
- General IT and Desktop Support
- Provide support to all our employees across all Snappr locations via helpdesk, email, chat, and in-person walk-ups (once we’re back in the office)
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used by our employees
- Diagnose and provide basic network support
- Create and/or maintain user access, accounts, passwords, data integrity, and security across various systems and applications used by Snappr
- Ensure attrited employees are offboarded from all systems and applications in a timely manner
- Help evaluate hardware and software solutions needed by the Ops teams
- Install and configure computer systems and applications within the company
- Perform hardware repairs, upgrades, and migrations and work with 3rd party vendors
- Support endpoint security standards (2FA, antivirus, firewall, etc.)
- Track all IT-related assets
- Support all IT-related projects and initiatives, including assessing, setting up, and ensuring readiness of our new office in Manila from an IT standpoint
- Support technical requirements for onsite events
- Update, and/or implement all processes and policies related to the following key areas: Incident and Request Management, Information Security, IT Access Management, and Asset Management
What you’ll need:
- 4+ years of professional experience in Information Technology
- Strong stakeholder management skills
- Effective communication skills in English
- Strong technical knowledge of Mac and Windows operating systems and other relevant software
- Knowledge of networking fundamentals and support experience (connectivity, VPN, printing, etc.)
- Familiarity with common access/authentication systems and tools (e.g., Rippling)
- Familiarity with Google Workspace, Zoom, Slack, MS Office, and other commonly used tools
Job benefits:
- Competitive salary and performance pay
- Equity ownership
- HMO (with two dependents covered by the company)
- Opportunity to join a tech start-up and build things from scratch
About the team:
Snappr is the world’s largest on-demand marketplace for professional photography. We are a team of driven, entrepreneurial individuals redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
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