MAJOR RESPONSIBILITIES:Reviews service-related problems and concerns reported by the customer, investigates problem sources, works with the service delivery team to recommend solutions; Effectively communicates solutions in both written and oral form with other departments, third party vendors, customers, and the service delivery team to efficiently resolve any issues.Provides basic technical support for business information systems by outlining steps for resolution and explaining preventative measuresTrains and supports districts and internal teams in the software used for the Technology Procurement process for tracking of purchasing and receiving of goods and servicesEscalates complex business information system technical support tickets to the applicable service delivery teamTracks and reviews maintenance and licensing agreements and processes annual renewalsPrepares district anticipated service reports and manages the billing of those servicesEnters requisitions and process purchase orders once they have been fully approvedMaintains district budgets for business services and provides monthly reconciliationsProvides support to internal teams with contract and procurement questionsJob QualificationsREQUIRED MINIMUM QUALIFICATIONS:Possession of an Associate’s degree in business or closely related field; ORGraduation from high school or possession of an equivalency diploma and two (2) years of experience providing customer service or administrative support to business operations; ORAn equivalent combination of training and experience as defined by the limits of A) and B) above.Broome County Civil Service Exam RequiredSUBSTITUTIONS:1) One year of experience stated above may be substituted for a current Broome-Tioga BOCES employee with successful completion of thirty (30) hours of recent (within the last twelve months) approved subject matter related to SCRIC Academy coursework.2) An additional year of experience stated above may be substituted for ongoing development opportunities to assist applying the SCRIC Academy coursework.Valid driver's license required.SPECIAL NOTE: Because of the radical evolution of technology in this field, qualifying experience must have been gained within the last five (5) years.Civil Service Title: Business Services SpecialistJob Number: 24-202