AVP, Digital Engagement Strategy

Company:  AT&T
Location: Dallas
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description

Job Description:Position Responsibilities· Hires, develops, and leads a team of digital experts who are responsible for delivering critical engagement metrics across the digital funnel.· Fosters a culture of innovation, continuous improvement, and excellence within the team.· Collaborates across the complex organization by developing an operating model that efficiently delivers customer experiences across digital platforms for both consumer and business customers.· Leads the digital communications and engagement strategy, including prioritization of customer messaging across the platforms, representing both evergreen and campaign messaging to deliver the right message at the right time across the digital journey.· Partners with Strategy, Traffic, Conversion, and Personalization leaders by leveraging data to guide prioritization of funnel improvements for the customer journeys.· Responsible for the homepage experience and performance, including strategy, measurement and execution across desktop, mobile web, and app.· Responsible for upper funnel page strategy and execution across digital platforms, driving engagement, and improving click through rates to strengthen the funnel and drive results.· Oversees digital campaign strategy and execution to drive key performance metrics across our critical go to market strategies.Preferred Skills· Experience with e-commerce platforms and technologies. Knowledge of customer relationship management (CRM) systems. Familiarity with emerging digital trends and technologies (e.g., AI, machine learning, AR/VR).Key Traits· Strategic thinker with a customer-centric mindset. Data-driven and results-oriented. Collaborative and able to work cross-functionally. Innovative and proactive in identifying and solving problems.Weekly Hours:40Time Type:RegularLocation:Dallas, TexasSalary Range:$231,700.00 - $347,500.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local lawsWe expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

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