Online Student Finance Coordinator (Manager) | Remote

Are you passionate about helping students achieve their educational dreams?
We are looking for a dedicated Student Finance Officer to join our team. In this role, you will support online students in navigating financial aid options, ensuring they have the resources needed to meet their educational goals and career in healthcare!
ESSENTIAL FUNCTIONS:

• Manage and develop a student-centered finance team into top performers; train, coach, mentor, and develop a financial service team.
• Analyze the online education financial services dashboard to monitor the timeliness and accuracy of student financing, which will foster increased productivity and premier customer service.
• Manage and evaluate team and process effectiveness, ensuring attention to improvements, maintenance, and efficiency.
• Collaborate and coordinate with functional corporate roles on operational efficiency and team effectiveness through innovation, creativity, and intelligent data use.
• Remain current on Title IV, state, accreditation, agency, veteran regulations, and institutional policy.
• Ensure the financial service team complies with all federal, state, accreditation, and institutional guidelines/regulations.
• Collaborate with the admissions team to develop or refine the student transition between teams to ensure a seamless student experience and best-in-class customer service.
• Work closely with all functional areas of online education, especially the student services team and academic program directors, to provide students with support and a positive student experience.
• Advise the online education leadership team on possible financial aid implications from proposed changes/updates to academic/instructional configurations.
• Coordinate visits with corporate functional roles and/or auditors to review student records.
• Manage and assiststeam members with any student financial services workflow component as needed.
• Additional job-related duties as assigned.

CORE COMPETENCIES:

• Communication
• Management
• Packaging and Awarding Aid
• Regulatory Compliance
• Problem-Solving

MANAGEMENT DUTIES:

• Monitors and assesses the performance of their team members, providing recognition and rewards and addressing any issues or problems.
• Assigns and directs work to staff members within the department.
• Trains new and existing employees as assigned, providing feedback, coaching, and supporting their professional growth and career advancement.
• Interviews, hires, orients, and trains new employees
• Reviews, approves, and submits the time sheets to the payroll department or system.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in related Administrative, Business, Liberal Arts, or Social Sciences discipline from a regional or national accredited institution recognized by the U.S. Department of Education (USDE).
• Strong interpersonal communication skills and the ability to work effectively with a wide variety of internal and external customers
• Minimum of five years of experience with Title IV programs
• Minimum of three years of management experience
• Experience providing outstanding customer service by fostering trust and growing customer satisfaction
• Must be able to maintain access to Department of Education (DOE) systems.
• Ten-key calculator skills
• Solid computer and multi-tasking skills
• Any equivalent combination of training, education, or experience that meets the minimum qualifications.

PREFERRED QUALIFICATIONS:

• Master's degree in related Administrative, Business, Liberal Arts, or Social Sciences discipline from a regional or national accredited institution recognized by the U.S. Department of Education (USDE).

REQUIRED LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• None