Lead Cashier (4724C), Berkeley Dining - 71535

Lead Cashier (4724C), Berkeley Dining - 71535 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners.

Departmental Overview

In the Division of Student Affairs and under the Residential Student Services Programs portfolio, Berkeley Dining is a self-operated dining program focused on culinary excellence, social responsibility and supporting the living/learning environment of our customers. With more than 12,000 meal plan holders, Berkeley Dining serves over 5 million meals per year in 14 facilities with a combination of residential 'all you care to eat' dining, retail 'a la carte' dining, training table, early childhood meal production and catering. Berkeley Dining services the campus seven days per week, seventeen hours per day employing 450 full and part time staff and approximately 400 Cal student workers across multiple locations.

Application Review Date

The First Review Date for this job is: Monday, August 19, 2024.

Responsibilities

Cashiering Control

• Lead cashiers, including: train and direct cashiers in proper handling procedures as outlined in the University of California Business and Finance Bulletin BUS-49 and departmental and campus cash handling policy.
• Follow money handling procedures specific to Internal Audit and campus Cashier.
• Assign cashiers to various areas to meet customer demand, issue change, and cover breaks during a work shift.
• Follow proper cash handling procedures including: account for monies assigned to cashiers using double custody principles, check in/out monies via transport vendor, complete proper financial forms, receipts and deposit bags as outlined in the cash handling policy.
• Accurately operate the electronic point-of-sale (cash register), including: count customers' change, provide receipts, correctly process on-line card transactions, ask supervisor for change in a timely manner to meet customer demand.
• May need to open or close restaurant in manager's absence.

Customer Service

• Establish and maintain positive relations with our customers.
• Listen, and if possible, resolves customers' needs and reports them to the manager and/or supervisor. Interact enthusiastically and pleasantly with customers and co-workers to ensure a positive interaction and outcome in every interaction.
• Responsible for practicing good stewardship with university and customer resources.
• As a team leader, demonstrate high level of customer service including: pleasantly greet/direct customers, assist disabled students, distribute/collect Comment Cards, answer general informational questions.
• Maintain cleanliness of all work areas, including: sweep, mop, and wipe surfaces.
• Remove and properly dispose of trash, compost, and recyclable materials.
• Ensure all operational areas are clean and organized in a timely manner to meet customer demand.
• Knowledgeable about food being served, including allergens, ingredients, etc.
• Work closely with managers, supervisors and co-workers to effectively achieve the goals and objectives of the University and Berkeley Dining.

Security and Safety

• Responsible for security and safety at the public entrance to the operations.
• Ensure all customers have a valid payment option.
• Control unauthorized entrances, following unit specific procedures.
• Monitor departing customers to deter unauthorized removal of food products, supplies or equipment.
• Immediately resolve or report spills, damages, defects, and other issues to maintain safety and sanitation of the facility.
• Direct evacuation of area in an emergency, following established plans.

Meal Preparation

• Set-up, prepare, replenish, restock, price, and distribute beverages, food and non-food products in designated areas to ensure availability in a timely manner to meet customer demand.
• Assemble and basic preparation of food products and beverages to support service and menu production.
• Follow basic principles of safety and sanitation in food service.
• Check student postings and remove outdated or unauthorized materials.
• Other duties as assigned and professional development.
• IIPP Requirements: Works in a safe and responsible manner while not putting others at risk.

Required Qualifications

• Cash handling experience in a retail operation.
• Public contact skills and experience.
• Experience directing other employees.
• Must have basic English and math skills related to the safe and efficient performance of the job.
• Ability to read, write, speak and understand English and follow oral/written instructions.
• Demonstrated experience in recordkeeping and documentation.
• Must be able to lift and carry up to 50 lbs.
• High school diploma or equivalent experience.

Preferred Qualifications

• Bank teller experience.
• Previous food service experience in a retail operation.
• ServSafe or Food Service Handler Certification.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role. The budgeted salary or hourly range that the University reasonably expects to pay for this position is $23.26 - $32.77, Steps 1.0 - 17.0. This is a full-time, Partial-Year Career position.

How to Apply

To apply, please submit your resume and cover letter.

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