Summary: Insight Global is partnered with one of our local clients in hiring for Network Operations Center Analysts. These positions will be joining a new team to help implement an in-house Network Operation Center (NOC) to sit in Zionsville, IN.
Description: The NOC Analyst role is expected to be familiar with monitoring typical IT network, systems, and application services in a highly SLA-driven environment. This role requires a solid understanding of the IT telemetry monitoring tools utilized by the NOC, with the ability to correlate alarms with potential service impacts. The NOC Analyst role is responsible for the rapid identification and escalation of major service-impacting conditions to the NOC Operator, ensuring that incidents are handled swiftly and in alignment with NOC processes. For minor service-impacting events, NOC process may also dictate that the NOC Analyst provide repair actions directly. Strong communication skills are essential, as this role requires clear and concise reporting of incidents in both written and verbal formats, contributing to effective incident management and resolution.
Schedule: 40 hours per week; 8:00am - 5:00pm EST for 5 days total per week
- Hybrid on-site schedule in Zionsville, IN 46077; 3 days on-site, 2 days remote per week
- 1 day of weekend work is required; either Saturday or Sunday from 8-5pm EST
Qualifications:
- Associate's degree from an accredited college or university in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
- Familiarity with IT network, systems, and application infrastructure monitoring in an SLA-driven environment
- Experience with IT telemetry monitoring tools and the ability to quickly learn new tools as needed
- Strong communication skills, both written and verbal, for clear incident reporting and escalation
- Ability to rapidly assess and respond to service-impacting incidents under time-sensitive conditions
- Proven ability to work effectively in a team environment, particularly in high-pressure situations
- Basic understanding of incident management and escalation processes
- Detail-oriented with strong organizational skills to manage multiple incidents and tasks simultaneously
- High level of energy and the ability to maintain professionalism during incident management
- Ability to follow established processes and adapt to new procedures as they are developed
- Technical aptitude and willingness to learn new skills and technologies relevant to the NOC environment
Compensation : $25/hour to $35/hour. Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.