Head of Operations, Integration Platforms

We are seeking a dynamic leader to head up our Global Operations team, focusing on Core Application Integrations, API Management, and Business Process Management (BPM). This isn't just a job—it's an opportunity to transform how technology empowers our business. We're looking for someone in this role with experience and expertise spanning application development, API integrations, and business continuity best practices to define and drive operational excellence across our global footprint.

In this role, you will:

• Foster a collaborative and results-oriented culture built on focus, open communication, and ethical practices.
• Drive the strategic execution of our global operations, championing ownership and accountability to ensure Integration Platforms within Global Core Platforms Engineering achieve their objectives.
• Oversee planning, direction, and coordination of support and maintenance for medium to large-scale integration platforms, utilizing your expertise in API Management tools, Integration platforms (e.g., MuleSoft, Boomi), and Scripting languages (e.g., Python, Bash).
• Design and implement a comprehensive IT Operations Service Management framework, leveraging your knowledge of the ITIL framework, ServiceNow, and Monitoring & Alerting tools.
• Leverage Docker and container orchestration tools (e.g., Kubernetes) to manage deployment and orchestration of containerized applications.
• Drive continuous support for strategic technological platforms across business segments.
• Champion cross-functional project success through adherence to Chubb's program delivery framework.
• Identify, recommend, and implement best practices to streamline full-scale ITSM services and enhance business continuity.
• Expand Chubb's Operations engineering team across the US, India, Greece, and Mexico.
• Establish a robust structure for continuous service delivery and operation, adapting roles and responsibilities for a high-functioning team.
• Engage with delivery teams to establish optimal monitoring and alerting strategies.
• Uphold corporate technology standards, guidelines, and best practices regarding information technology, application security, data privacy, data integrity, and architecture.
• Establish dashboards using ServiceNow and other tools for platform and service health visibility.

Minimum Requirements:

• 15+ years of demonstrable success leading large, global Operations and Technology teams, with a strong focus on delivering complex cross-functional projects.
• Deep expertise in integrating legacy systems with modern applications/APIs (Microservices) and platforms (Springboot, Kafka, Apache Camel, etc.).
• Extensive knowledge and hands-on experience with digital technologies (DevOps, ITSM, ITIL); demonstrated success implementing these methodologies in an Agile environment.
• Proven track record leading operational support across application, infrastructure, and security landscapes, including vulnerability management, remediation, and seamless upgrades.
• Demonstrated ability to analyze complex business and technical challenges, understand customer needs, and develop effective solutions that align technical solutions with strategic objectives.
• Experience with Docker, Kubernetes or similar tools.
• Experience with Azure (preferred) or other cloud solutions.
• Knowledge of DevOps practices and tools like Jenkins, Gitlabs, or Azure DevOps.
• Proficient in at least two monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, OpenSearch, and/or Azure Monitor.
• Experience in managing and supporting one of the industry standard API gateways, preferably Azure APIm Gateway.
• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field is preferred.

In Jersey City, NJ the pay range for the role is $146,500 to $240,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.