Due to the nature of the position you will work remotely, however you must be within 1 hour of Oak Creek, WI in order to attend in-person team meetings and training events.
As a Key Account Customer Service Representative , you will be our first line of contact for our external customers to ensure the success of every sale. You will work remotely to input orders, source to multiple manufacturing and fulfillment centers, track order fulfillment status, update customers, and work with multiple teams such as Supply Chain, Operations, Sales, and Shipping to ensure on-time delivery for your assigned accounts. You will directly manage an account load of customers and partner with our outside sales team for success. You will be empowered to solve customer-service related problems and implement corrective action plans. You will also gain an expert understanding of our policies, procedures, and goals.
If you're looking for a foundation from which your career can grow, you'll find it here!
You will report to the Customer Service Supervisor. This role is available as a remote position.
PPG offers excellent benefits including medical, dental, vision, disability, and life; 401k, supplemental retirement benefits, PTO, and continuing education and opportunities for Advancement!
Responsibilities:
- Accurately input customer orders; sourcing to multiple fulfillment centers, late order and fulfillment tracking.
- Update daily priority list, customer, and product file maintenance.
- Work with Planning, Scheduling, Production and Shipping to ensure on-time shipments and manage inventory in a cost-effective manner.
- Work with your supervisor to resolve issues and implement corrective action plans.
- Occasionally travel for meetings, training, and team events.
- HS Degree, GED, or Equivalent.
- 2+ years of experience supporting manufacturing or logistics.
- Previous experience with high-volume and complex customer service; answering emails, completing orders, and taking calls to resolve complex customer issues.
- Experience entering a high volume of order data daily with low error rate is essential.
- Previous experience communicating ideas and solutions to customers, maintaining email/phone etiquette.
- Experience resolving issues and requests, providing administrative support, follow ups, critically thinking.
- Motivated to contribute proactively within a team environment.
- Display enthusiastic, customer-focused professionalism.
#LI-Remote
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.