Job Title: Director of Franchise Development
Reports To: Chief Executive Officer
Location: Hybrid, Remote & Middletown, RI
This is a unique opportunity to join Haven Franchising , the franchisor arm of Haven™ , creator of the nation’s leading provider of one-stop, high-quality childcare, workspace, and fitness solutions. Haven’s mission is to provide modern-day care for every member of the family. The Director of Franchise Development will drive franchise growth, leading sales and expansion strategies. This senior leader will ensure franchise development aligns with Haven’s mission and values while supporting prospective franchisees through an exceptional discovery process.
At Haven™, we empower parents to reclaim their time, take care of themselves, and ensure their children thrive by offering licensed childcare, workspace, and fitness facilities under one roof. Our integrated approach allows parents to balance personal and professional needs without compromise, fostering a culture of well-being that benefits the entire family.
Our dedicated team is the backbone of Haven™, providing care, support, and peace of mind so families can confidently navigate the crucial first five years of their children's lives. In 2024, Haven™ was honored as a certified "Great Place to Work," a distinction that underscores our commitment to our teams, families, and children.
Franchise Sales Strategy:
- Develop and implement a comprehensive franchise sales strategy, coordinating with the leadership team and the Board to meet growth targets.
Lead Generation and Sales Execution:
- Drive organic lead generation with support from digital and marketing teams, maintaining a top-quartile cost-per-acquisition (CPA). Manage multiple sales channels, including organic leads and franchise consultant partnerships.
Franchise Development Planning:
- Establish an annual development plan, including sales targets, channel mix, and budget. Track key performance indicators (KPIs), such as cost-per-lead (CPL) and CPA, through the franchise sales process.
Discovery Days:
- Lead monthly multi-brand discovery events with corporate teams, providing prospective franchisees with an unparalleled experience aligned with Haven’s mission and vision.
Third-Party Partnerships:
- Lead and manage relationships with 3rd party sales agents, franchise consultants, and development teams. Ensure external partnerships are aligned with Haven’s brand and franchise goals.
Financial and Regulatory Support:
- Ensure all franchise candidates meet financial qualifications and regulatory requirements. Develop strong relationships with lenders and financing partners (e.g., SBA, Guidant, FranFund) to provide franchisees with clear financing options.
Territory Mapping & Approvals:
- Oversee the territory mapping process in coordination with Morrow-Hill, leveraging tools like Buxton to optimize market expansion.
Cross-Functional Collaboration:
- Work closely with Operations, Real Estate, Marketing, Communications, and Legal teams to refine and enhance the franchise development process.
Reporting & Performance Management:
- Prepare monthly KPI scorecards and weekly status reports to track franchise development progress and sales team performance.
Communication & Stakeholder Management:
- Serve as the main point of contact for prospective franchisees, franchise brokers, and internal teams. Maintain strong relationships with franchise broker networks.
Other Duties as Assigned:
- Contribute to the overall growth and success of Haven Franchising as additional responsibilities are assigned by the executive team.
- Minimum 10 years of experience in sales, with a preference for franchise sales.
- Proven success in managing B2B or B2C sales environments and multiple sales channels.
- Bachelor’s degree required; MBA or related graduate degree preferred.
- Exceptional interpersonal skills with the ability to build and maintain strong relationships with franchisees, brokers, and leadership teams.
- Strong project management, organizational, and communication skills.
- Knowledge of current industry trends in franchising is a plus.
- Experience managing franchise development in a fast-paced, multi-brand environment.
- Proficiency with CRM systems, Buxton, and franchise-specific software is highly desirable.
Health & Wellness Benefits:
- Comprehensive Health Insurance (medical, dental, vision)
- Onsite or Subsidized Fitness Facilities or Wellness stipends for Hybrid/Remote employees
- Paid Sick Leave
Work-Life Integration:
- Flexible Work Hours and Remote Work Options
- Generous Paid Time Off (vacation, holidays, sick time)
- Parental Leave (maternity, paternity, and adoption leave)
- Childcare Support (subsidized childcare, on-site childcare)
Financial Wellness:
- Retirement Savings Plans (401(k) with 4% employer match)
- Tuition Reimbursement and Education Assistance Plans
- Financial Planning and Advising Services
- Bonus opportunities
Career Development & Learning
- Professional Development Allowances (courses, certifications, conferences)
- Internal Mobility and Career Growth Opportunities
- Regular Performance Reviews and Feedback
Employee Recognition & Engagement
- Professional Recognition Programs (peer-to-peer recognition programs)
- Team-building Activities (off-site retreats, workshops)
- Regular Employee Feedback Surveys
Workplace Perks
- Meals and Snacks (onsite offering, snacks, coffee, drinks, occasional meals and team meals)
- Pet-friendly Offices (corporate office)
- Company Outings and Social Events
- Professional Recognition Programs (peer-to-peer recognition programs)
- Employee Discounts (on company products/services or with external partners)
As outlined in our Employee Handbook, every employee is responsible for contributing to a positive work environment through professional and respectful interactions with co-workers, customers, and vendors. Haven Franchising is an equal opportunity employer, and we have a zero-tolerance policy for discriminatory, toxic, or offensive behaviors.
Founded by working families with young children, Haven Franchising oversees the franchising of Haven™ clubs, which offer nurturing childcare for children aged 6 weeks to 5 years. Haven clubs also feature inspiring workspaces, conference rooms, and fitness facilities, providing parents with the support they need to balance work and family life. With a customizable membership model, Haven aims to ease the stresses of modern family life by reimagining how families work and live.
We are seeking a dedicated professional who shares our vision for revolutionizing the work-life balance. If you believe you are the right fit for this role, we encourage you to apply.