Sales Support Administrator

Description
Welcome to ACS, a family-run flooring installation company with over 30 years of commitment to excellence, grounded in the principles of Saying Yes, Owning It, Doing What You Say, and Caring deeply.
We're more than a business; we're a vibrant community based in Passaic, NJ, driven by integrity, accountability, and a passion for creating positive change. Our dedication has been recognized with The Home Depot's Service Provider of the Year award in 2019, 2020, and 2021.
Join us as we continue to build stronger foundations and communities, one installation at a time.
This position is primarily responsible for providing administrative support for any PRO Commercial jobs; whether from ACS owned, Property management or any Home Depot related PRO Jobs. This position is the point of contact person addressing setting up measures, building quotes, answering quote, questions, following up on open quotes, ordering material, coordinating installations schedule with workrooms, while following up closing all jobs and ensuring all payments are received are accounted for.
About You
(Who we're looking for)

• You are a sales experienced administrator looking for your next challenge. You can manage the day-to-day operations of a showroom and the administrative duties involved
• You have a proactive approach when it comes to engaging with customers during key points of a quote to make sure they are satisfied.

Essential Functions
(What you would be in charge of)

• You will partner with THD to promote the PRO Carpet program, PAR Reps throughout the assigned territory.
• You will partner with our Regional Installation Managers to improve THD store training on flooring product specifications
• You will be the point of contact for ACS and the customer should there be issues or concerns regarding installation or pricing related to ACS driven sales
• You will build quotes and measurements for vendors and ensure timely payments upon agreement
• You will partner with Pro Account Sales in Atlanta or THD store directly for pending payments
• You will create Purchase Orders (POs) for your specific sales and follow up to ensure product is delivered and payment received
• You will maintain product pricing up to date
• You will become familiar with the Showroom and provide coverage as needed

Qualifications
(Your experience may be similar to)

• You have been in a sales role before and are looking for your next challenge
• You value customer service and understand what it means to "Say Yes" to the customer
• You are not afraid of challenges and adapt to changes in processes. You understand needs change and can change the course of negatively impacting issues.
• Problem solving is something you call yourself a pro at

Requirements
(What we need you to rock in)

• You understand and know what it means when people say "Teamwork makes the dream work".
• You work well with executive management and know when to ask for help
• You excel in providing great customer service and want your team to do the same

Benefits

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match
• Voluntary Short Term Disability
• Company Paid Life Insurance and ADD
• Employee Assistance Program (EAP)