Intake Coordinator

Banyan Treatment Centers , a leader in addiction recovery, is seeking a full-time Intake Coordinator to join our team in Milford, DE !
As an Intake Coordinator , you'll be the first point of contact for new patients, guiding them through the intake admission process with care and professionalism. You will welcome patients, collect and verify personal information, secure necessary signatures, confirm insurance benefits, and process any out-of-pocket payments. Your attention to detail and empathy will set the tone for their journey. Beyond the intake process, you’ll also take on Behavioral Health Technician (BHT) responsibilities, playing a vital role in the day-to-day support of patients.
Position Details:

• Schedule: Full-time, 5 shifts per week (Specific schedule to be further discussed).
• Location: Milford, DE (On-site).

Why Join Us?
Banyan Treatment Centers stands as a nationally recognized leader in addiction and mental health care, boasting a comprehensive continuum of care and holding the esteemed Joint Commission Accreditation (Gold Seal of Approval). From our inception, we've evolved into an authority and innovator in addiction care and mental health treatment, extending our services across 18 locations and providing Telehealth options throughout the United States.
Our collective mission is straightforward yet powerful: to liberate individuals from the shackles of addiction. With a team representing diverse backgrounds, many of whom have firsthand experience with addiction, we resonate with the very community we serve. Leveraging our expansive team of dedicated professionals and a well-established infrastructure, we deliver personalized treatment to support everyone who seeks our assistance.
What We Offer:

• A fast-paced, collaborative work environment
• Weekly Pay-Cycle- pay day is every Friday!
• CPR Training
• Continuing Education Units for license renewal
• Internal promotional opportunities
• Annual merit increases
• Employee Assistance and Referral Programs

Comprehensive benefits for full-time employees:

• Medical, Vision and Dental Insurance
• Whole and Term Life Insurance
• Short and Long-term disability Insurance
• 401(k) Benefit with Employer Match
• Paid Time Off
• 7 Paid Holidays, inclusive of a floating Holiday to use at your discretion.

Key Responsibilities:

• Consistently monitor Salesforce for pending admissions and take action as needed.
• Create and manage potential admission files in Kipu, ensuring accurate entry of all necessary information.
• Upload essential documentation into Kipu, including VOB, Pre-Admission Screening, demographic details, insurance information, and marketer/referral data.
• Assist in gathering consents, identification, and financial documents required for patient admission.
• Convert leads to admissions in Salesforce, maintaining a seamless workflow.
• Update and maintain the whiteboard with critical information, such as travel plans, bed assignments, patient descriptions, and contact details.
• Provide support with intake processes as needed to ensure smooth patient admissions.
• Approach clients, family members, significant others, and visitors with respect, care, and warmth, fostering a positive and welcoming environment.
• Stay up to date with competencies required to perform thorough client assessments.
• Assist in coordinating travel logistics with BHT supervisors, ensuring patient needs are met efficiently.

Requirements:

• Associate degree and/or 1 or more years of experience in the field of behavioral or mental health treatment.

Preferences:

• 1 or more years of experience in the field of behavioral or mental health treatment.
• Experience working with patients at a detox level of care.
• KIPU experience.

Abilities and Skills:

• Adherence to Healthcare Code of Ethics and familiarity with Joint Commission standards.
• Knowledge of state and federal regulations regarding patient confidentiality.
• Ability to assess potential risks and report critical changes to clinical staff.
• Accurately maintain detailed records of patient intake process.
• Strong attention to detail in monitoring and documenting client behaviors to support patient safety.
• Maintain clear professional boundaries with patients while fostering a supportive environment.
• Ability to remain on your feet for extended periods and assist in physical tasks such as client transportation or room checks.
• Basic understanding of addiction, recovery, co-occurring mental health disorders, and common treatment methodologies.
• Demonstrate a strong work ethic, dependability, and the ability to adapt to the evolving needs of patients and the facility.
• Provide exceptional customer service to clients and their families, ensuring they feel valued and supported.
• Empathetic to the trials, tribulations, and victories of the recovery journey.

Apply Now!
If you're passionate about making a difference and want to be part of a mission-driven team, we encourage you to apply today!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We do encourage veterans & active-duty Military to apply, in support of our Military-Veterans in Recovery (MVIR) Program offering.