Provider Patient Concierge Rep

Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:

• Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
• Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
• Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
• Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
• Marketing Concierge
• Provide Sales field calls to referring physicians
• Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
• Provide set up and assistance with Physician Portal
• Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
• Provide educational information and assisting in campaign roll-outs to selected providers and patients
• Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

• Ability to travel up to 50% during work week.
• 2 years in Medical, hospitality, Marketing/Public Relations industry preferred
• Excellent customer service skills
• At least 2 years experience in training and presenting information to groups/individuals
• Strong organizational skills
• Strong working knowledge of MS Word, Excel, PowerPoint