ServiceNow (SNOW) Business Analyst

ServiceNow Business Analyst

Location: Mostly Remote

The resource need to be onsite once a week in a month. Location is Battle Creek, MI. The client is pay the expenses.

Business Process Analysis:

• Analyze existing business processes to identify inefficiencies and opportunities for improvement.
• Document detailed requirements and specifications for ServiceNow implementations.
• Collaborate with stakeholders to understand their needs and translate them into technical requirements.
• ServiceNow Configuration:
• Design and configure ServiceNow instances to meet business requirements, including workflows, forms, reports, and dashboards.
• Develop and maintain ServiceNow custom applications and scripts.
• API Integration:
• Develop and maintain ServiceNow integrations with other systems using APIs.
• Create and manage API keys and tokens.
• Troubleshoot and resolve API integration issues.
• Data Migration:
• Plan and execute data migration activities between ServiceNow and other systems.
• Ensure data integrity and accuracy during migration processes.
• Testing and Quality Assurance:
• Develop and execute test cases to validate ServiceNow implementations.
• Identify and resolve defects and issues.
• User Training and Support:
• Provide training and support to end-users on ServiceNow applications.
• Develop user documentation and guides.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3+ years of experience as a ServiceNow Business Analyst.
• Strong understanding of ServiceNow architecture and configuration.
• Proven experience in API development and integration.
• Proficiency in scripting languages (e.g., JavaScript, Python).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Certification in ServiceNow (e.g., Certified ServiceNow Administrator, Certified ServiceNow Developer).
• Experience with ServiceNow ITSM, HRSD, or ITOM modules.
• Familiarity with Agile development methodologies.