Patient Service Representative (PSR)

Patient Services Representative
FLSA Status: Non-exempt
Shift: Day Shift, Monday - Friday, 8am to 5pm
Reports to: Site Coordinator
Department: Greenville Operations
Employment Status: Full-time
Supervisory Responsibilities: No
Location: All Locations
Date Created/Last Evaluated: 02/16/2023 | 05/23/2024
Summary
The position is the first point of contact for patients at the clinic and the last point of contact prior to patients leaving the clinic. This position is responsible for ensuring that patients are processed in a friendly, professional manner and that all patient demographic and insurance information is accurate and updated each visit.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
• Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
• High School Diploma or GED equivalent.
• Clear criminal history.
Knowledge, Skills, and Abilities
• Maintains confidentiality of patients and their medical information.
• Detail oriented and excellent records maintenance skills.
• Proactive individual with the ability to be a self-starter with strong independent decision-making skills and attention to detail.
• Ability to make evaluative judgments.
• Ability to function well while involved in multiple tasks.
• Ability to concentrate on details and deal with constant interruption.
• Skill in organizing resources and establishing priorities.
• Attends and completes in-service training as required.
• Knowledge of HIPAA and other compliance requirements
• Demonstrated human relations and effective communications skills are required.
• Understand the ethics of confidentiality and the ability to maintain confidentiality of sensitive information.
• Employees shall always exhibit tact & diplomacy.
• Demonstrated knowledge of Microsoft (MS) Word, Outlook, Teams, and EHR system.
• Ability to communicate well with physicians, staff, and the public.
• Maintain a positive and professional attitude in all aspects of work from patient care to interaction with co-workers and physicians.
• Valid drivers' license and reliable transportation to provide support to offsite locations as necessary.
Competencies
• Ethical
• Communication
• Discretion & Diplomacy
• Time-Management
• Adaptability/Flexibility
Supervisory Responsibilities: None
Essential Functions
Assist referral coordinator 45% of time
Scheduling and re-scheduling appointments in EHR 20% of time
Responsible for checking in/out patients for appointments, lab work, or studies 10% of time
Verify insurance and obtain pre-authorization numbers when required 10% of time
Updating outlying clinic schedules 5% of time
Point of contact for the medical records department 5% of time
Other duties as assigned 5% of time
Physical Demands
• The employee must frequently lift and/or move up to 10 pounds. The employee is expected to use the appropriate tools provided such as hand carts to carry heavier loads.
• This position requires eyesight (corrected or uncorrected) that allows the employee to accurately read job related materials, accurately read and record patient related information, and any other functions that require the employee to accurately see data.
• Keying of data requires repetitive motion.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee is occasionally required to sit and stoop, kneel, or crouch and requires full range of body motion, manual and dexterity and eye-hand coordination.
Work Environment
• Work Schedule is Monday- Friday, 8 am to 5 pm with a one-hour lunch. Slight modifications may be made to this schedule with approval from the Site Coordinator.
• Work is normally performed in a typical interior/office work environment. The noise level is usually moderate.
• Low risk of exposure to blood borne pathogens and OPIM
• Must be able to work overtime hours as needed to accomplish the mission of the organization.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
Benefits: 401(k) includes Safe Harbor and Profit Sharing / Choice of Medical Insurance Plans / Dental / Paid Disability and Life Insurance / Optional Life, Accident and Critical Insurance / Generous Paid-Time-Off
Eastern Nephrology is the region's largest, private medical practice specializing in diseases and disorders of the kidney. Our continued growth is a direct result of providing excellent service and care to our patients. ENA is always seeking talented and compassionate clinical and administrative people to join our practice family.
Eastern Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. We are an E-Verify Employer. Pre-employment background checks are required for all employment positions. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact the Human Resources Department at 252-864-2049 to request assistance. The company provides reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law.