Job Description - Head of Operations & Programs
About iContact Camera
We are revolutionizing enterprise video communications with our innovative solutions by enhancing engagement, memory retention, and trust. Backed by extensive research on improving virtual interactions, iContact Camera’s patented technology helps replicate the nuances of in-person communication and delivers superior and more natural user experience.
What began as a groundbreaking eye contact camera has now evolved into a comprehensive family of unified communications products. Our offerings combine cutting-edge hardware with advanced software, setting us apart from traditional video conferencing tools.
As we continue to expand our product line and market presence, we are poised to transform how businesses and professionals connect and collaborate in the digital age.
Join us in shaping the future of enterprise communication and making every virtual meeting as impactful as aan in-person conversation!
Why us?
- Rapid growth: Expanding from Direct-To-Consumer to B2B and Enterprise markets
- Innovative technology: Patented eye contact solution and unique hardware/software integration
- Impact: Enhancing millions of video calls globally and shaping the future of video communication
- Entrepreneurial environment: Opportunity to make a difference in a respectful and fun environment
The Role
We seek a dynamic individual to drive our operational excellence and business growth. This role is ideal for a versatile leader who can navigate ambiguity, drive strategic initiatives, and manage day-to-day operations and programs. Reporting directly to the CEO, you'll be pivotal in scaling our business and optimizing our processes.
Key Responsibilities (sprinkle Programs)
- Lead the transition from a part-time to a full-time team structure
- Develop and implement strategies for B2B market penetration
- Optimize supply chain, inventory management, and customer service operations
- Collaborate with manufacturing, marketing, and sales teams to support growth initiatives and programs
- Manage and analyze operational metrics to drive continuous improvement
- Recruit, train, and mentor new team members
First 6-12 Month Goals
1. Build and implement a scalable operations framework to support B2B expansion
2. Develop and execute a production plan in line with sales demand
3. Drive the successful launch of new product lines
4. Establish key performance indicators (KPIs) for all departments
5. Build and lead a high-performing operations team
Qualifications
- 10+ years of program and operations management experience, preferably in a B2B or tech environment
- Strong leadership skills with experience in team development
- Proven track record in process improvement and operational scaling
- Experience in e-commerce and digital marketing operations
- Excellent analytical and problem-solving abilities
- Adaptability and comfort with a fast-paced, evolving environment
Our Company’s Culture and Values
- Self-reliance and problem-solving
- Passion and care for our mission
- Ability to simplify complex challenges
- Concise, direct communication
- Trust and respectful challenge of ideas
- Big thinking and results-driven action
- Fun and enjoyable work environment
We foster a culture where team members are empowered to take ownership, think creatively, and deliver impactful results.
Growth Opportunities
- Lead new product operations initiatives
- International market expansion projects
Challenges
- Balancing rapid growth with maintaining product quality, customer satisfaction and profitability
- Navigating the balance between DTC to B2B markets while optimizing operations
What We Offer
- Competitive salary with equity options and a compelling benefits package
- Flexible working environment and personal growth opportunities
- Chance to make a significant impact in a fast-moving company