Company:
https:/wayup.com/sitemap.xml
Location: San Mateo
Closing Date: 29/10/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Benefits:
- 401(k)
- Bonus based on performance
- Health insurance
- Paid time off
SC Property Management is seeking a highly organized and professional Front Office Receptionist and Accounts Receivable Specialist to handle front desk duties while managing key aspects of rent collection and financial record-keeping. The ideal candidate will ensure the smooth running of office operations and play a vital role in handling tenant payments, enforcing late fees, and maintaining accurate financial records. Experience with AppFolio property management software is highly recommended.
Responsibilities:
- Front Desk Reception:
- Serve as the primary point of contact for visitors, tenants, and vendors.
- Answer and manage phone calls, responding to tenant inquiries and forwarding calls as necessary.
- Greet walk-ins and assist with general questions or requests.
- Administrative Support:
- Maintain an organized front office, ensuring the reception area is welcoming and office supplies are fully stocked.
- Handle incoming and outgoing mail, including distributing and preparing outgoing payments and notices.
- Support the office team with filing, scanning, and data entry.
- Customer Service:
- Assist tenants with questions regarding rent payments and general property inquiries.
- Provide information on rent payment methods and options, including online payments and in-office collections.
- Direct tenants to the correct department for maintenance requests or other specialized inquiries.
- Accounts Receivable:
- Process tenant rent payments in various forms (checks, online payments) and ensure all payments are recorded accurately in AppFolio software.
- Prepare bank deposits for rent payments received and ensure timely deposit of funds.
- Enforce late payment fees in accordance with lease agreements and company policies.
- Issue and track 3-day notices for delinquent accounts, following up with tenants as necessary.
- Generate and distribute delinquency reports, tracking outstanding rent payments and escalating issues to management when required.
- Perform tenant ledger reconciliation, ensuring accounts are accurate and up to date, including payment histories and outstanding balances.
- Financial Reporting:
- Assist in maintaining accurate tenant records, updating ledgers and tracking payments or adjustments.
- Provide management with detailed reports on rent collection, late payments, and delinquency status.
- Reconcile tenant accounts and assist with resolving discrepancies.
- Compliance and Documentation:
- Ensure that 3-day notices and other tenant communication are compliant with company policies and local regulations.
- Maintain accurate and up-to-date records of all tenant interactions, including payment disputes and collections activity.
Skills and Qualifications:
- Strong communication skills: Ability to interact effectively with clients, vendors, and management.
- Excellent organizational abilities: Capable of managing multiple tasks such as payment tracking, data entry, and office administration.
- Problem-solving: Proactively address customer issues and financial discrepancies with appropriate solutions.
- Proficiency with AppFolio property management software is highly recommended, along with general proficiency with Microsoft Office (Word, Excel).
Education and Experience:
- High school diploma or GED required.
- Prior experience in office administration, accounts receivable, or related roles.
- Experience with property management software AppFolio.
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