Front Office Receptionist and Accounts Receivable Specialist

Benefits:

1. 401(k)
2. Bonus based on performance
3. Health insurance
4. Paid time off

SC Property Management is seeking a highly organized and professional Front Office Receptionist and Accounts Receivable Specialist to handle front desk duties while managing key aspects of rent collection and financial record-keeping. The ideal candidate will ensure the smooth running of office operations and play a vital role in handling tenant payments, enforcing late fees, and maintaining accurate financial records. Experience with AppFolio property management software is highly recommended.

Responsibilities:

1. Front Desk Reception:
   • Serve as the primary point of contact for visitors, tenants, and vendors.
   • Answer and manage phone calls, responding to tenant inquiries and forwarding calls as necessary.
   • Greet walk-ins and assist with general questions or requests.
2. Administrative Support:
   • Maintain an organized front office, ensuring the reception area is welcoming and office supplies are fully stocked.
   • Handle incoming and outgoing mail, including distributing and preparing outgoing payments and notices.
   • Support the office team with filing, scanning, and data entry.
3. Customer Service:
   • Assist tenants with questions regarding rent payments and general property inquiries.
   • Provide information on rent payment methods and options, including online payments and in-office collections.
   • Direct tenants to the correct department for maintenance requests or other specialized inquiries.
4. Accounts Receivable:
   • Process tenant rent payments in various forms (checks, online payments) and ensure all payments are recorded accurately in AppFolio software.
   • Prepare bank deposits for rent payments received and ensure timely deposit of funds.
   • Enforce late payment fees in accordance with lease agreements and company policies.
   • Issue and track 3-day notices for delinquent accounts, following up with tenants as necessary.
   • Generate and distribute delinquency reports, tracking outstanding rent payments and escalating issues to management when required.
   • Perform tenant ledger reconciliation, ensuring accounts are accurate and up to date, including payment histories and outstanding balances.
5. Financial Reporting:
   • Assist in maintaining accurate tenant records, updating ledgers and tracking payments or adjustments.
   • Provide management with detailed reports on rent collection, late payments, and delinquency status.
   • Reconcile tenant accounts and assist with resolving discrepancies.
6. Compliance and Documentation:
   • Ensure that 3-day notices and other tenant communication are compliant with company policies and local regulations.
   • Maintain accurate and up-to-date records of all tenant interactions, including payment disputes and collections activity.

Skills and Qualifications:

• Strong communication skills: Ability to interact effectively with clients, vendors, and management.
• Excellent organizational abilities: Capable of managing multiple tasks such as payment tracking, data entry, and office administration.
• Problem-solving: Proactively address customer issues and financial discrepancies with appropriate solutions.
• Proficiency with AppFolio property management software is highly recommended, along with general proficiency with Microsoft Office (Word, Excel).

Education and Experience:

• High school diploma or GED required.
• Prior experience in office administration, accounts receivable, or related roles.
• Experience with property management software AppFolio.