Director of Sales

Company Overview

JOB SUMMARY

We are seeking an enthusiastic, results-driven Director of Sales to lead the sales efforts at our Lincoln, RI Residence Inn . Bring your sales, networking, and guest services skills to help build our client base and deliver the guest experience that the Residence Inn is known for!

A successful Director of Sales will drive business by sharing our brand of hospitality with potential corporate, group and leisure guests. They will use their warm and professional personality to develop and build long term relationships with our key clients. A Director of Sales is an expert in negotiating and delivering win-win deals for the hotel and the client, as well as leading the team to deliver on those expectations.

Responsibilities

1. Develop and maintain a marketing plan and sales budget with the General Manager.
2. Solicit new and existing business accounts to meet and exceed revenue goals predominately through outside sales calls, relationships, telephone solicitation, site tours and written communication/collateral.
3. Develop/maintain knowledge of market trends, competition and customers.
4. Attend trade shows, community events and industry meetings.
5. Prepare correspondence to customers, internal booking reports and file maintenance.
6. Finalize all books/contracts in a timely manner servicing guests through the process.
7. Participate in revenue management calls, pre-convention meetings, training and other sales-related meetings.
8. Assist with hotel budget planning, sales and revenue forecasting and actively participate in the hotel’s revenue management process.
9. Pursue new clients through creative/innovative sales techniques.
10. Qualify clients, develop proposals, and prepare contracts.
11. Initiate and implement sales promotional programs with travel partners.
12. Anticipate guests’ needs, respond promptly, and acknowledge all guests.
13. Train front desk staff and other applicable staff members on sales call process.
14. Conduct on-site tours, when needed.
15. Follow-up on group business (pending, tentative and booked) to ensure client satisfaction and materialization at hotel.

QUALIFICATIONS

1. Possess proficient computer skills including knowledge of MS Office products; knowledge of brand operating systems preferred.
2. Knowledge of sales process, client base, and general market knowledge.
3. Ability to investigate and analyze current activities or information in the sales field and make logical conclusions and recommendations.
4. Ability to negotiate, convince, sell and influence professionals and hotel guests.
5. Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis.
6. Able to develop and maintain rapport with key community contacts to ensure a visible presence in the community.
7. Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

BENEFITS

1. Associate Hotel Discounts Worldwide!
2. PTO Accrual from day one!
3. Health, Dental and Vision Insurance
4. 401(k) with Employer Match
5. Short Term & Long Term Disability Insurance
6. Paid Life Insurance
7. Employee Assistance Program