Digital Workplace Manager

Must-haves

• 10-12 years of experience utilizing technical and end-user management expertise across various platforms
• Experience with VDI, Mobility, Citrix, and Collaboration solutions including cloud-based productivity applications like SharePoint Online, OneDrive, Intune and SCCM
• Demonstrated experience developing and executing technology roadmaps and delivering measurable improvements
• Experience implementing and managing end-point operational analytics and end-user experience monitoring solutions
• Experience working with Procurement and Service Desk teams
• Demonstrated experience improving end-user experience from a hardware and access perspective

Day-to-Day

Insight Global is looking for a Digital Workplace Manager who will set direction and reimagine how firm employees use their productivity tools, devices and services. As a Digital Workplace Manager, you will report to the Associate Vice President of our Digital Workplace team to lead a highly technical team that manages a diverse set of collaboration, end-user, mobility and desktop management technologies and tools. You will build strong partnerships with other teams within Technology and Service to understand their requirements and translate them into effective technical solutions.

• Demonstrate technical leadership implementing and supporting technical solutions focused on enhancing workforce productivity
• Set a Digital Workplace strategy including End-user Computing with focus on enhancing end-user experience, challenging the status quo, applying technology trends and industry best practice
• Improve process maturity focused on secure and efficient management of end-user devices
• Help define KPIs demonstrating efficient and effective usage of end-user productivity tools and services
• Use skills in governance and security to manage/mitigate risk through establishing effective controls, leveraging security related tools, creating and implementing associated processes through partnership with the Fisher Investments Security Team
• Collaborate with internal security team to build / support process related to end point vulnerabilities
• Collaborate with Engineering on a long-term vision to use Cloud-based solution to achieve efficiency, cost savings and a seamless end-user experience
• Collaborate with Networking to insure a seamless, efficient, and secure use of Wi-Fi regardless of location
• Create reports and present to executive management with factual documentation of issues identified and clear recommendation for mitigation of found vulnerabilities
• Establish and maintain vulnerability management service level agreements and standards in partnership with the Cybersecurity organization
• Measure and report on performance. Ensure all service-level agreements are met and goals are achieved

Benefits:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO*, plus 10 paid holidays (*17 days of PTO and 3 days of sick time for California employees)
• Family Support programs including 8 weeks Paid Primary Caregiver leave, adoption assistance and back-up child care
• $10,000 fertility, hormonal health and family-forming benefit
• Opportunity to participate in our hybrid work from home program. This program is subject to change. Based on tenure and performance eligibility, you will have the opportunity to work from home up to 75 days per year