Pay: $165000 - $185000 / year + 20% annual target bonus
Location: 1199 Coleman Ave, San Jose, CA or 900 Corporate Pt, Culver City, CA
Travel: 20% - 30% within continental US
The Senior Facilities Manager is responsible for overseeing the maintenance, operations, and safety of multiple commercial properties across all regions in the US, Canada, and supporting the LATAM Account Lead with oversight of the team of FM’s in varying client locations. This role oversees the entire operations for the Hard Services while partnering closely with the Soft Services Team Lead.
The Snr FM reports to the Account Lead and works closely with a team of FM’s to drive, facilitate, enhance, and implement organization-wide efforts to ensure that Hard Service delivery programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to client’s strategic imperatives. Specific areas of responsibility include Operation Management, Vendor/Supplier Management, Customer Satisfaction, Staff Productivity, and Efficiency.
This position ensures accuracy, consistency, quality, and verification of operating and project budgets for all regions and sites. Strong OpEx budget development, analysis, and reporting skills are essential, along with verifying the accuracy of all financial tracking and reporting. Special focus will be given to performance management, Continuous Improvement, and standardization of the portfolio, with an emphasis on a positive and timely response to client concerns to ensure service needs and expectations are exceeded.
Key Responsibilities:
- Provides Strategic Client Relationship Management
- The Snr FM participates in organizational strategic planning while guiding tactical actions and provides leadership for performance and continuous improvement of the Hard Services FM team.
- Participate in global/regional portfolio strategy planning and foster client relationships.
- Prepare impactful presentations with thoughtful summaries, fact-based recommendations, and articulate desired outcomes.
- Ensure optimal functionality of buildings and facilities, focusing on enhancing client occupant experience and program efficiencies.
- Provide leadership for Hard Services FM team performance and continuous improvement.
- Create and manage annual budgets for facility operations and capital improvements, identifying cost-saving opportunities.
- Develop and deliver accurate senior management summary reports (weekly, monthly, and quarterly) on operations.
Builds and Manages High-Performing Teams
- Advance diversity and inclusion priorities through strategic talent management, including hiring, rotation, and promotion.
- Foster a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and participating in the development of new tools and processes.
- Establish clear goals and objectives for direct reports, providing frequent coaching and feedback to elevate performance.
- Lead and mentor a team of JLL facilities staff and third-party supplier partners/contractors, overseeing staff selection, counseling, appraisals, and personnel actions.
- Coordinate with other departments to meet organizational needs and develop training programs for facilities personnel.
- Act as a senior leader for the Hard Services Group, aligning with Account leadership team.
- Serve as an ambassador for JLL, embodying the firm's core values of Teamwork, Ethics, and Excellence.
- Manage key areas of responsibility including Operations Management, Vendor/Supplier Management, and Customer Relations.
Drives Operations & Compliance Performance
- Provide tactical operational facilities support and oversee performance of JLL 3rd-party supplier partners and client strategic alliance partners.
- Manage regional workplace experiences and facilities services for JLL-managed properties, ensuring contract compliance and meeting performance specifications.
- Ensure properties are operated and maintained in accordance with local, state, national, and client-specific requirements.
- Oversee continuous improvement initiatives and support account and departmental strategic planning.
- Manage cross-regional communications, particularly during service outages, and conduct root cause analysis to prevent recurring issues.
- Maintain accurate and timely updates to facilities services, account systems, and reporting tools.
- Support incident reporting and status updates to Account Leadership and key stakeholders.
- Provide project facilities support and technical input for infrastructure and operation’s needs.
- Oversee daily operations, including maintenance, repairs, and renovations, while managing vendor relationships and ensuring regulatory compliance.
- Plan and execute facility improvement projects, manage space planning, and oversee client-initiated renovations.
- Implement and monitor energy-efficient practices, sustainability initiatives, and environmental compliance.
- Develop, coordinate, and manage third-party vendor QBR auditing, analysis, and corrective action.
Delivers Financial Performance Results
- Provide input and manage annual operations financial plans and manage expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures.
- Ensure fixed, variable, and incentive compensation under the contract are achieved relative to established Performance Plan and other objectives, annual KPI and incentive compensation determination and contract amendments.
- Review regional performance metrics (KPIs) and compare against account-wide metrics through the use of analytics or other tools provided by the client and JLL to ensure that the portfolio is being managed within goal parameters.
- Create and implement savings initiatives across the region.
- Technology Integration: Implement and manage facility management software systems. Utilize data analytics to inform decision-making and improve operations.
- Oversee key areas of responsibility of Performance including:
- Operations Management
- Vendor/Supplier Management
- Customer Satisfaction
- Staff Productivity and Efficiency
Skills/Qualifications:
- Minimum 6-10 years' experience in facilities or property management.
- Strong business acumen, including financial planning and analysis, with ability to manage within budget and time constraints.
- Excellent interpersonal, communication, negotiation, and presentation skills.
- Superior customer service and relationship-building abilities.
- Proficiency in Microsoft Office Suite (Word, Excel (intermediate+ level), PowerPoint, Outlook) and Computerized Maintenance Management System (CMMS).
- Knowledge of commercial real estate, project management, and real estate finance fundamentals.
- Strong technical knowledge of building systems, including data center, UPS, electrical, mechanical, and HVAC.
- Accomplished thought leader with a track record of delivering strategic operating plans through leading practices and rigorous performance standards.
- Exemplary client relationship management skills, capable of managing up and down within high-performing organizations.
- Strong team builder, able to motivate, develop, and challenge team members to maximize potential.
- Proven time management and delegation skills, with ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
- Credible and impactful communicator who operates with a "no surprise" approach.
- Ability to prepare succinct and impactful communication updates for Senior Executives, detailing visible activity within the Region.
- Strong analytical ability, judgment, problem-solving, and crisis management skills.
- Capability to gather data, assess situations, and quickly develop and execute solutions.
- Excellent interpersonal and relationship-building skills.
- For internal candidates: Must have consistently received top performance evaluations in leadership roles over the past two years.