ESFM
Position Title: Facilities Coordinator III
Reports To:
Salary: $60,000 - $65,000
Pay Grade: 10
Position Summary:
The job involves dealing with and solving complaints/problems and managing incidental requests regarding the preparation of rooms and meeting rooms, resources, etc. The Facilities Coordinator works directly with the customer to provide setup and support for regular meetings, distance-learning conferencing, VIP town halls, and large event functions. The Facilities Coordinator also monitors the execution of (preliminary) facility tasks in accordance with established service level agreements. The Facilities Coordinator is the initial contact point for the customer and helpdesk employee. The department's tasks are performed per applicable HSE (Health Safety and Environment) procedures.
Essential Duties and Responsibilities:
- Sets up, operates, supports, troubleshoots, and escalates problems with multiple audio/video systems and computer-related equipment to the proper department.
- Establishes videoconference, webcast, and LiveMeeting connections for end-users (premeeting).
- Coordinates the scheduling and execution of PMs for all mechanical systems (i.e., HVAC, Electrical, Plumbing, Carpentry) and low voltage components to ensure all managed LCD projectors, monitors, control systems, power supplies, and related equipment for conference rooms are functional and available.
- Maintains service schedules to include testing to prevent failure; retains detailed records of all A/V maintenance using the Fian EDirect system.
- Liaises with the customer and helpdesk employee regarding the nature of additional/modified requests.
- Responsible for solving problems and carrying out requests related to the availability of (auxiliary) equipment, operation of lamps, order and cleanliness of spaces, replenishment of printing paper, and reporting any malfunctions.
- Provides communication with customers via text, email, signage, posters, or face-to-face contact.
The Facilities Coordinator will submit any facilities-related issues through the Finance Direct work order database. You will also be the primary focal point for all Finance Direct ticket submissions and reporting. You will act as the primary contact for office emergencies (before/after hours); duties include active participation in/during all site emergencies, including drills and actual emergencies, ensuring all occupants are familiar with evacuation procedures and muster points for the client buildings/floors, communicating with the local site representatives and management during drills and actual emergencies. Work closely with local site representatives and management to understand their needs and demands and provide direction or support to the site victors and customers.
Perform checks of the rooms/meeting rooms and the level of cleanliness of the office environment by establishing service agreements. Identification of opportunities for service improvement and development within the office environment. Survey buildings/floors for head counts to identify any trends in the occupancy census for the campus every week. Responsible for reporting any ‘stock outs’ to the Coffee/Vending Manager. The Facilities Coordinator will also maintain established par levels for coffee merchandise boxes. Responsible for the cleanliness and inventory of facility and coffee corners (removing dust, scuffs, and spills) and moving or rearranging office furniture and small office boxes. Managing the setup and breakdown of tables and chairs in meeting rooms. Handling the receipt of packages and deliveries to the building, including tracking of incoming and outgoing volumes. May provide support with small projects as directed by the supervisor as needed. Will manage other duties as assigned.
Job Qualifications:
- Work-Related Skills: two (2) or three (3) years of customer service experience in an office/professional environment. Good communication skills - written and verbal. Ability to read and comprehend Policies and Procedures. Command of English strongly preferred. Must be proficient in Microsoft Office Suite and internet savvy.
- Education: A Bachelor’s Degree is strongly preferred.
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Eurest services maintains a drug-free workplace.
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