Claim Representative

Ask Yourself This...
Are you someone who thrives working in a fast-paced environment? Do you enjoy providing support to others? Then join us as a Claim Representative in Burlington, MA!
Who We Are
At A.I.M. Mutual Insurance Companies, we are committed to setting the standard in service excellence. We are guided by our founding principles to help employers effectively manage their workers' compensation program, providing quality services to injured workers and creating safe workplaces. We are one of the largest regional workers' compensation specialists, and we credit our staff for putting their service-oriented work ethic and workers' compensation insurance knowledge into practice, every day, in all they do.
What we do We provide a workers' compensation experience that ensures peace of mind for all.
Why we do it To protect and support the well-being of all New England workers and their families.
How we do it

• Listening with empathy
• Acting with compassion
• Doing the right thing
• Succeeding through collaboration

What You'll Do
This fast-paced, highly rewarding entry-level position is all about helping people with a focus on customer service, and is the first point of contact when a worker is injured at work. The Claim Representative handles the claim process from beginning to end; working closely with injured workers, employers, doctors, insurance companies, as well as co-workers in other departments within the company. The Claim Representative manages the claim process and treatment plans, with the goal of getting an injured worker back on the job as soon as possible.
This position offers a hybrid working schedule after an initial training period.
We're looking for someone that:

• has a college degree,
• has experience in a call center or customer service environment,
• can organize and prioritize workflows and meet company/industry deadlines,
• is self-motivated and once trained, able to work with little direction, and
• has or is willing to pursue a professional insurance designation.

At A.I.M. Mutual Insurance Companies, we are committed to building a diverse and inclusive workplace, and we believe that all people are capable of great things. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway!
Why work for us?
A.I.M. Mutual has been named one of the Best Places to Work in Insurance in 2023 by Business Insurance magazine, a national industry-wide publication, and has also earned the 2024 Best Place for Working Parents business designation.
We proudly offer robust compensation and benefits packages, including:

• 35-hour work week
• Summer hours June through September
• Medical, dental, and vision plans
• Employer-sponsored retirement plan with matching employer contribution
• Company-paid life and disability insurance
• Paid time off and generous holiday time

We recognize the importance of having a highly experienced staff to meet day-to-day customer needs. Come be a part of a great team of people that strives to surpass customer expectations every day. Working for A.I.M. Mutual is not just a job, it's a career.
Pay Philosophy
The typical starting salary range for this role is determined by a number of factors; including, but not limited to - qualifications, relevant education, certifications, experience, skills, performance, travel requirements, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future, but we in good faith believe this is what we would pay for this role as of the time of posting. The full salary range for this role reflects the competitive labor market for all employees in this position across our industry and provides an opportunity to progress and develop within the role.
Thank you for your interest in joining the A.I.M. Mutual Insurance team!