This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.
Kroll is seeking a motivated, career, and detail-oriented Operations Manager to join our Cyber Risk team. The Cyber Retainer Service Line is canvassing for an Operations Manager to assist with numerous administrative and client-facing support functions required by this program. The ideal candidate will be a meticulous, analytical-oriented individual with a proficiency in the Microsoft Office suite of tools, specifically Excel and Dynamics. Operations Managers are the engine for multiple, concurrent implementation projects involving the full expanse of Kroll’s Cyber Risk practice. This analytical-focused position will require daily interaction with the Service Line Leader, as well as Sales Reps, Retainer practitioners, and Kroll’s Finance and Billing teams.
Responsibilities
- Maintaining and updating spreadsheet of Retainer clients and their various engagements across all global regions.
- Reviewing Retainer client accounts and drafting monthly Status Update letters.
- Reviewing billing records for accuracy of Retainer credits utilized for specific service engagements and communicating with Billing Team regarding any discrepancies.
- Create numerous metric-driven spreadsheets and graphs by running financial reports to track the Retainer program and produce Service Line summaries and statistics for requested briefings.
- Coordinating with Finance team on status of outstanding Accounts Receivables related to Retainer clients.
- Coordinating with Sales Reps and Practitioners to submit Scoping Notes and Case Opening requests and reviewing drafted documents for accuracy prior to sending to clients.
Requirements
- Must have working knowledge of Microsoft Office products, and proficiency in Excel, Word and PowerPoint.
- Familiarity with finance documentation and spreadsheets (WIP, Transaction Detail Reports, AR Report, etc).
- Well organized and detail-oriented.
- Strong listening skills with an ability to translate client needs into actionable steps.
- Must be a self-initiator, enthusiastic, flexible and collaborative.
- Ability to effectively communicate with a broad range of employees within Kroll’s Cyber Risk practice.
In order to be considered for a position, you must formally apply via careers.kroll.com.
Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
The current salary range for this position is $50,000 - $150,000.
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