Our General Managers are our #1 Leaders.
As a Panera General Manager, you help lead an amazing team in our cafes to success. You own ultimate accountability for the success of your cafe by making key decisions and solving problems. You make the Warmth, Belonging, Growth, and Trust of Panera a reality with your team.
As a Panera General Manager, your responsibilities include among others to:
- Build our culture of Warmth, Belonging, Growth, and Trust.
- Be an ambassador of our Guiding Values and Behaviors:
- Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build customer relationships that lead to long-term, loyal patrons.
- Own all aspects of leading, managing, and developing your team.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Lead your cafe through ongoing training, including people development, coaching, planning and prioritization, and creative problem solving.
Hire and train new team members, and keep your team motivated, energized, and engaged.
Manage team performance to ensure your cafe’s goals and quality standards are met, while ensuring extraordinary customer service.
Build subject matter experts within your cafe by coaching your managers and associates on certain responsibilities and then delegating those responsibilities to them.
Recognize and celebrate individual and team achievements.
- Own the consistent delivery of high-quality operations and service.
- Grow sales and maximize profitability.