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The Operations Specialist I's Key Accountabilities include, but are not limited to the following:
- Research and process Exception items including returned deposit items/chargebacks, ACH, Non-post, NSF, etc. Perform internal DDA and general ledger account reconciliations
- Complete journal entries for account transfers and adjustments
- Review and monitor stop payments, dormant accounts, and other account or file maintenance processes.
- Perform new account documentation review
- Monitor Reg D NOW accounts/excessive transactions
- Assist with IRA review and reporting
- Complete customer account maintenance, i.e. return mail, change of address, and stop payment.
- Process and balance Collection items; both domestic and foreign
- Administer Federal Reserve Check adjustments
- Process Cash letters for Savings Bonds and review redemptions for proper interest reporting
- Assist Operations staff with incoming and outgoing wire transfers
- Provide operational support to banking centers and other bank departments
- Manage legal requests and notifications to ensure compliance: levies, garnishments, freeze notices, and reclamations
- Expand and maintain knowledge of all bank products and services
- Monitor/analyze various reports
- Review and analyze work methods and make recommendations to increase efficiency and productivity.
- Assist with implementing procedures for deposit processes and products
- Complete deposit account research and reporting
- Maintain detailed records of work and research for retention purposes
- Complete assigned special projects and training as requested
- Recommend changes or alternate ways in processing methods to improve operating efficiency and service levels
- Ensure compliance with audit and regulatory procedures and adherence to compliance guidelines
- Serve as back-up/alternate when needed
Supervision of Personnel
- None
Working Conditions
- Typical office environment. Minimal physical effort required, normally seated with freedom of movement on a regular basis. The incumbent will be expected to be able to work Monday through Friday and work will mainly be performed at the Maitland location; occasional evening and weekend work may be required. Flexibility with work location and hours may be granted if circumstances permit.
Education
- High School diploma or equivalent. 2-years College in Business-related field preferred.
Experience
- 2-3 years of branch or related banking experience. 1-2 years' experience in banking operations and or Accounting preferred.
Knowledge & Skills:
- Working knowledge of branch functions, banking operations and accounting principles. Ability to work well with affiliate bank departments and branch personnel.
- Knowledge of bank systems/applications, processes, and documentation. Must be accurate and thorough with strong customer service skills.
- Must be able to communicate effectively with both customers and other internal employees
- Must be able to meet deadlines and resolve problems in a timely manner.
- Knowledge of computer software and applications including Microsoft Outlook, Word, and Excel.