Family Resources Support Specialist

ABOUT US:
Illinois Action for Children ("IAFC"), a local, state, and national leader in the early childhood care and education sector for over 50 years. IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty. IAFC works to ensure that every child in Illinois - particularly those in need - have access to the necessary resources to succeed in school and in life.
Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients. IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities. We welcome all applicants who share our mission and vision to join us in our essential work.
SUMMARY :
Under the direction of the Family Resources Supervisor, the Family Resources Support Specialist is responsible for all support functions that are required to maintain and track all paperwork required of the Family Resource teams that administer the IDHS Child Care Assistance Program. All work to be completed with minimum supervision and in accordance with organizational standards.
This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities. All work to be completed in accordance with organizational standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.

1. Create, maintain and retrieve alphabetical case files, which includes but not limited to filing of all parent/provider required paperwork, data entering and/or scanning client information into computer filing system and upkeep of file storage areas.
2. Approve and enter all IDHS childcare certificates in the Child Care Tracking System while maintaining all applicable department databases; identify discrepancies and payment issues in accordance with the IDHS Procedure Manual.
3. Maintain records/databases pertaining to W9/CANTS/IVR forms and run reports as needed; ensure appropriate actions are taken with providers who do/do not meet qualifications set by IDHS.
4. Process weekly IDHS and internal reports; Responsible for all quality control measures to ensure file compliance.
5. Maintain and adhere to all Illinois Action for Children and IDHS policies and procedures in regard to file maintenance and required timelines. Assist with quarterly Springfield shipment projects.
6. Ensure confidentiality of parent and provider information received and managed by Illinois Action for Children.
7. Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.
8. Other Functions: The organization may assign other functions to the job at its discretion.

EDUCATION and/or EXPERIENCE :
High school diploma or general education degree (GED) and two to three months related experience and/or training.
OTHER SKILLS AND ABILITIES :

1. Ability to multi-task
2. Detail-orientated
3. Team-oriented

Benefits of Working at IAFC :

• Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing and supporting strong families and powerful communities where children matter most.
• We strive to foster and implement a culture of diversity, equity, and inclusion across our organization. We know it is not only critical to the success of diversity initiatives - but instrumental in creating an unbiassed and inclusive workplace! It not only relates to the diverse clients we serve but also creates a positive employee experience.
• We offer an extensive benefits package that adds value to your total compensation. Our benefits include:

• Health, dental and vision insurance plans with company contribution of 95% for single coverage
• 401k with company match
• Generous PTO - first year-23 days, the second year-28 days, the third year and on - 35 days
• 11 Paid Holidays and 1 Floating Holiday
• Tuition Reimbursement
• Flexible Spending Account
• STD & LTD insurance
• Company-paid Life Insurance

Location:Chicago, IL
Hourly Pay: $16.20
IL Action for Children is EEO/M/F/V/D employer
While we desire for this job posting to be comprehensive, all aspects of the position may be amended at any time at the discretion of IAFC including job duties, work location and/or work schedule