VP Field Operations

MEMBERS ONLY brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at MEMBERS ONLY .

Job Summary

The Greater Chicago Region is looking for an experienced executive to provide overall vision and direction to the Technical Operations department. This individual will be responsible for day-to-day field Fulfillment Operations, Network Operations and Project Management within the Region, including in-house and contractor field technicians. Also responsible for metric reporting and forecasting, leading the organization through performance and process improvement, and setting overall budget and strategic direction. This position requires close coordination and strong working relationships with other regional functional departments as well as division and headquarters' functional leaders.

Job Description

Core Responsibilities

1. Provide leadership to the Greater Chicago Region Field Operations, Network Operations and Project Management staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
2. Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
3. In concert with the Region Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
4. Must build strong working relationships with regional peers, particularly those in Engineering, Marketing, Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
5. Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards. Stay knowledgeable of competition and important emerging technologies and standards.
6. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
7. Develop the departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
8. Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.
9. Other duties and responsibilities as assigned.

Employees at all levels are expected to:

1. Proven leader of large field organization, able to set direction and culture, work collaboratively, and communicate effectively to all levels in the organization with emphasis on customer facing teammates.
2. Comfortable leading through change and establishing a culture of continuous improvement.
3. Proven ability to deliver consistent results in high volume, daily transactions.
4. Strong cross-functional collaborator.
5. Comfortable with financial budgeting, forecasting and analysis.
6. Comfortable with data analytics and analysis as they are used to understand and improve operational results.

Education

Bachelor's Degree
While possessing the stated degree is preferred, MEMBERS ONLY also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

MEMBERS ONLY is an EOE/Veterans/Disabled/LGBT employer. Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MEMBERS ONLY is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.