Title
Services Specialist
Description
Summary:
The Services Specialist role plays a crucial part in supporting our purpose of creating lasting value for those we serve by providing wholistic technical and services-oriented solutions to our customers. This role will collaborate with other Selling Team members to provide customers with Services solutions that help solve customer's business challenges and help them arrive to their desired business outcomes.
The Services Specialist role is responsible for supporting Van Meter's sales efforts in complex opportunities by providing solution expertise in our Industrial End User customer segment. This role acts as the solution expert for the sales organization by delivering outcome-based messaging to customers at executive and management levels. The Services Specialist has a broad understanding of all related Van Meter products and services delivery offerings and understands how these solutions can benefit our customers in specific industries.
Key Responsibilities & Essential Functions:
- Broad understanding of Van Meter's solutions
- Expertise in manufacturing plant operational processes and understanding of how services solutions can benefit customers in specific industry segments
- Ability to present & communicate complex technical, services, and financial concepts clearly in the customer's terms
- Effectively lead manufacturing operational improvement and associated return on investment discussions with customer's operations, engineering, and financial leadership personnel
- Identify new opportunities within existing and new accounts
- Participate in account planning and sales strategy focusing on new customer acquisition and existing customer expansion to grow our Services business
- Competitive Intelligence - be able to analyze competitive solutions & strategy and position our solution and value proposition accordingly
- Actively seek out and participate in both formal and informal training opportunities to continuously develop skills
- Advise team members on solution development, proposal generation and validation.
- Support Van Meter's Services related growth & commercial strategies
- Proactively provide Sales Enablement on industry trends, how our solutions align and how they deliver desired customer outcomes
- In-depth understanding of the sales process and the ability to lead and execute it effectively
- Keep sales activity, sales process milestones and customer relationship management data up to date in CRM
- Identify gaps in Van Meter's offerings and provide feedback to Product & Business Managers
- Critical Success Factors:
- A positive work ethic & attitude
- Growth mindset and a desire to continuously learn and improve
- Intrinsically motivated
- Strong interpersonal, communication, and presentation skills
- Comfortable with change & challenge
- Creative thinker
- Self-starter
- Collaborative
- Customer-Focused
- Ability to resolve complex issues in creative and effective ways
- Ability to align and influence critical stakeholders both internally and externally
- Comfortable asking probing questions
- Active Listener
- Able to handle and anticipate objections
- Ability to set, be accountable for and achieve challenging goals & targets.
- Ability to influence, empower, coach, and motivate others
- Ability to prioritize effectively between multiple opportunities & responsibilities
- Knowledge in Industrial Automation
- Technically oriented
- Consistently follows up and follows through
- Ability to learn quickly and relay knowledge to others
- Ability to develop rapport with customers and peers
Job Requirements/Specifications:
- Minimum 2 year degree or technical education and equivalent experience required
- Knowledge of and experience with Rockwell Automation preferred
- Minimum of 7 years working with End User manufacturers
- Demonstrated experience and understanding of end-to-end plant financial drivers and operational processes
- Local travel required (approximately 50%) to support customers
Full-Time
Shift
Days
Tags
Position
Services Specialist
Location
Urbandale
About the Organization
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
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