Client Services Account Manager

Full-Time/ Client Services Account Manager (Remote)
Summary:
We're looking for a highly motivated, customer-focused Client Services Account Manager with previous marketing experience. The right candidate has a passion for customer service, building relationships, and confidently bridging the gap between marketing and business results.
The Role
Responsibilities:

• Acts as the main point of contact for assigned clients.
• Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.
• Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.
• Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.
• Investigate and resolve client concerns.
• Communicate professionally, accurately, clearly, and courteously with clients and internal teams.
• Maintain a high level of client retention year-over-year.
• Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.
• Keep accurate records of all client correspondence in our CRM system (currently ClickUp).
• Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).

Key Qualifications:

• 3-5 years of marketing account management experience required
• Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.)
• Engaged as a continuous learner with evidence of striving to be a high performer in any role
• Strong evidence of listening skills, verbal communication, and professional writing style
• Technologically savvy with the ability to use multiple internet and software platforms to perform duties
• General understanding of digital marketing reporting and passion for analyzing metrics
• Phenomenal time management skills

Desired Attributes:

• High emotional intelligence, empathy, and a high level of urgency in delivering top-notch experiences for our internal team and external clients
• Communicates openly and effectively with peers, supervisors, and colleagues
• Works well with teammates to receive and digest information to determine necessary outcomes for an assignment and meet strict deadlines while maintaining accuracy
• Passion and enthusiasm for customer service
• Dedicated team player

Nice-to-Haves:

• Experience working with HVAC, plumbing, or other home service companies
• Experience with working remotely
• Experience upselling solutions over the phone and in-person

The Benefits

• Medical, dental, and vision insurance coverage options
• Paid Life Insurance & A D & D Insurance
• Work from home
• Flexible work schedule
• Quarterly whole-office team-building events
• Top-of-the-line technology to get work done
• Paid Vacations and 17 Paid Holidays
• Paid Birthday Off
• ½ day every Friday
• Commission opportunity for all employees
• Annual education budget
• Quarterly paid volunteer days
• Monthly health and wellness benefit
• Christmas Bonus

Join a Team Aligned with Your Values
At Optic Marketing Group, we understand that success isn't just about skills and qualifications-it's about shared values and a collective commitment to excellence. We firmly believe that the foundation of great companies lies in the strength of their people. That's why we're excited to introduce you to our core values, the guiding principles that shape our culture and set the stage for success.

• Focus on People: Connecting Beyond Business - We foster a culture of openness and honesty, both within our team and in our interactions with clients. At Optic Marketing Group, we prioritize treating everyone as individuals first and business leaders second. We're not just colleagues; we're a community that supports each other on a human level, ensuring that each person feels valued and heard.
• Love What We Do: Passion Fuels Performance - Work is more than a series of tasks-it's a source of inspiration, fulfillment, and pride. Here, every member of our team loves what they do, and that passion radiates in the quality of our work. We go beyond the job description, seeing each project as an opportunity to excel and make a meaningful impact. When you join Optic Marketing Group, you're not just taking on responsibilities; you're embracing a role that brings joy and purpose.
• Work Smarter AND Harder: Strive for Excellence - We believe in the power of hard work coupled with a commitment to continuous improvement. There are no shortcuts to success, and we don't shy away from putting in the effort. However, we're not just about working harder; we're about working smarter. Embracing challenges head-on, we seek innovative ways to enhance efficiency, ensuring that every effort contributes to our collective success.

Optic's Hiring Process
At Optic Marketing Group, we focus on providing an inclusive screening and interview process that allows us to assess the people we hire based on skillsets and potential. We value hiring people whose personal values align with our company values while also adding something unique to our teams.
Below is an outline of how the hiring process moves forward from here.

• Screening Question(s) - If we like what we see on your resume, you will receive a request to answer a preliminary screening question. Responses are then reviewed by the hiring manager, and interviewees are selected based on responses.
• Phone Interview - Typically conducted by our CXO, this phone interview is a 15-20 minute phone conversation where we look to learn more about you, your background, and what you're looking for in your next role.
• Zoom Interview - The hiring manager and a member of our leadership team will meet with you via Zoom for 30 minutes, and you will be asked more in-depth and sometimes technical questions to determine your fit for the precise opening on the team based on current needs.
• Second Zoom Interview - Except in rare circumstances, this is the final round of interviews. This round is conducted over Zoom by a member of our leadership team and is designed to determine the best fit of any remaining candidates for the position.

The process can sometimes seem a little cumbersome and even lengthy but we care about ourselves and you as a potential fit. But if you do get the job, we'll do our best to make sure it's one you'll never want to leave.