Guest Services Representative

HILTON GARDEN INN SEATTLE NORTH/EVERETT is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team! We are currently looking for PM Guest Service Agent working between 3 pm - 11 pm. Wed/Thu/Fri availability is required for this position.  As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay.  This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.    Benefits 

• Health, vision and dental insurance
• 401(k)
• Vacation and Sick Pay
• Paid Holidays
• Employee Referral Program
• Opportunities for Advancement 
• Hotel Discounts for you, your friends and family
• Access to our Talent team to help you reach your career growth goals

Responsibilities 

• Demonstrate an outstanding customer service for Hilton Guests and be focused on service excellence with each guest interaction.
• Be able to analyze each unique problem and think through the best resolution using the available resources. Provide 100% Satisfaction guaranteed resolutions. 
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
• Document & pass shift notes through proper communication channels. 
• Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met 
• Demonstrate commitment to servicing the guest by being hospitable and accommodating 
• Document any guest accidents by completing the accident report form 

Qualifications

• High School diploma or GED preferred OR 6 months of related experience/training
• One year of hospitality experience preferred
• Experience handling cash and credit card procedures 
• Basic Math skills
• Attention to detail 
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.