Sr. Director - DCEO

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

Visa is seeking a Senior Director of Facilities for our Highlands Ranch Colorado Data center. This is a senior management position responsible for the vision, performance, communications, and successful management of the Facilities department.

The Work itself:

• Lead the Visa Highlands Ranch Data Center Facilities Department. This entails all maintenance activities, facility operations and strategic solutions to obtain Visa’s business goals.
• Design, engineering, construction and furnishing of all facility and Visa projects.
• Update leadership on progress towards departmental objectives.
• Maintain facility documentation system consistent with policies and SOPs.
• Manage relationship with Corporate Real Estate on strategic objectives.
• Continually promote outstanding service and mentor staff to implement excellent client services.
• Coordinate with Global Safety and Security on facilities safety and security issues as needed or required.
• Oversee third-party services providers supporting all facility activities.
• Undertake internal project assignments and special initiatives, as appropriate.
• Foster and demonstrate a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations.
• Coordinate communications about Facilities in coordination with Visa’s communications teams.

Essential Functions

• The Sr Director of facilities is responsible for the direction in overall evaluation, selection, installation and maintenance of environmental systems to include, but not limited to: Electrical Systems, Mechanical Systems, Fire Detection and suppression systems, Building Management System (BMS) for energy and environmental controls, and emergency backup systems.
• Manage service delivery organizations to ensure contracted service level agreements and key performance indicators are met or exceeded.
• Create standard practices for the installation, repair and maintenance of critical facility electrical and/or mechanical systems and lead implementation.
• Manage operational budget for the data center.
• Provide training and guidance to staff within the department, to improve understanding of facilities and environmental systems, operation and controls.
• Analyze data and identify trends with facility issues to determine root cause and take appropriate action.
• Manage Standards such as ITIL, BICSI, OSHA, TIA/EIA, etc.
• Recommend and direct cross regional teams in the implementation of process/procedure improvements to meet dynamic business and operational needs.
• Provide design criteria and validate final engineering design, installation, modification and maintenance of information systems infrastructure equipment to meet Visa availability requirements.
• Ensure all Visa and customer audit requirements are met.
• Perform complex design activities integrating multiple technologies to ensure IT systems hardware environment meets or exceeds manufacturing requirements.
• Evaluate vendor proposals for purchase of facilities infrastructure equipment and technical services.
• Prepare short and long-range plans for facilities infrastructure systems maintenance and development plans, and designs changes to the capacity and configuration of facilities infrastructure systems.
• Provide managerial leadership to a team of senior mechanical, electrical and shift engineers. Manage goals, processes and performance initiatives that align with Visa Inc.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD.

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience.
• Minimum 5 years of operations management experience supporting Data Center critical Infrastructure.
• Ability to solve all facets of extensive complex, multi-faceted managerial and operational issues which require extensive knowledge, varied experiences, access to multiple talent/resources and independent judgment.
• Ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
• Strong organizational and management skills and demonstrated ability to successfully manage multiple cross-functional teams and complex projects.
• Strong quantitative, numeric, analytical, project management and decision-making skills.
• Demonstrated ability to provide leadership, vision, and management of assigned team, resources, and quality results, expand business efforts as appropriate.
• Demonstrated ability to lead corporate-wide initiatives.
• Demonstrated leadership, versatility and integrity.
• Manage annual expense and capital project budgets.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 154,500.00 to 241,450.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.