Job DescriptionAs a member of the Benefits organization, your focus is to support U.S. employees and their families by answering benefits related inquiries. This involves answering inquiries and escalations to the Oracle Benefits Portal via email and telephone on a broad array of benefit plans, eligibility, and enrollment systems. The Oracle Benefits team takes pride in providing personalized service to the large U.S. population of about 70,000 employees and their families.The Senior Benefits Specialist spends the majority of their time answering benefits inquiries from employees via written email. You will also have phone/zoom conversations with employees regarding benefits questions, if needed. Other responsibilities can include:day to day administration activities such as providing data and reports to payroll, finance and outside vendorsmanaging projectsassisting with implementation of new programsleading or assisting in informational webinars such as new hire orientation and program overviewsDuties and tasks are standard with some variation. Below are some traits that we seek when hiring an ideal candidate.Career Level - IC2ResponsibilitiesKnowledge, Skills and Abilities:Has knowledge of benefits programs; for example, medical/vision/dental plans, 401(k), Affordable Care Act Reform, ERISA, ADA, Workplace accommodations, FMLA and disability programsIs customer service focusedAdapts communication style to fit the audienceOffers new ideas and innovative solutionsIs a team player, encourages participation and is willing to offer help where neededTakes initiative and is proactive in their approach to problem solvingWorks under pressure and is able to handle multiple demands and competing priorities, as well as able to meet specific deadlinesSomeone that works with confidence, uses excellent judgement, and understands when to bring in other resources when necessaryWill work with confidential employee medical information, therefore HIPAA guidelines must be adhered toDemonstrates ability to learn new and often complex business systems quickly and effectivelyAssists with auditsDemonstrates proficiency with e-mail, Word, Excel, Internet and the ability to learn other systemsExperience and Education:Required: Three to five years of benefits experience - employee facing and administrationAdvanced knowledge of excelExperience in Benefits reports; such as, enrollment data, payroll reporting, andcompliance reporting preferredSkilled at explaining and presenting benefits information one on one to individuals, in live presentations and webinars to employeesB.A. or B.S. - Human Resources or equivalent experienceProfessional Characteristics:Excellent communication and customer service skillsOutstanding written communication skillsExcellent listener and can ask good questions so as to learn customer needsTakes initiative and uses all available resourcesExcellent research and problem solving skillsEffectively manages time and priorities to meet service levelsSelf-motivated, focused, and driven to achieve goalsExercises judgment, initiative, and discretion when providing solutions to customersDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $27.02 to $54.13 per hour; from $56,200 to $112,600 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer
