About this role:
The primary purpose of this role is to lead the MSE End User (EU) Ops team with a focus on growth & retention programs that are aligned to MSE priorities and always encapsulate Gartner proven practices – Pathway to Gold (PTG). This is a unique opportunity for a leader seeking a high impact and high visibility role in a fast-moving business.
What you’ll do:
- Key partner to the MSE EU Sales Leadership Team (SLTs) to ensure programs incorporate regional needs and have leadership commitment.
- Partner with SLT, GTS Ops and Team NCVI to continuously assess/define/improve program(s) that: Drive pipeline conversion through disciplined execution of PTG 6 best practices (e.g., PACT/IPW/POCs).
- Ensure retention is a driver of growth through disciplined execution of PTG 1 and PTG 2 best practices (e.g. MY/QBR/IAs/ERwG).
- Actively support the MSE Quarterly Campaign program in partnership with GSSO, GTS Ops, Team NCVI, and SLT – ensure desired outcome of high-quality pipeline following PTG 6 and PTG 7 best practices (e.g. Whitespace/ Virtual Briefings).
- Serve as key partner to EU Product:
- Support efforts to assess, quantify & prioritize growth opportunities.
- Continuously advocate MSE needs to effectively align Gartner value to the “bullseye” roles.
- Partner with SBA experts:
- Monitor program outcomes by aligning to the right PTG leading/lagging indicators.
- Conduct deeper analysis to support root-cause assessments.
- Help organize and execute efforts across Product, Sales Enablement, Marketing, Service, Specialists and SL&D to upskill sales and equip them for success.
- Work with SL&D to align and contextualize New Hire and Tenured trainings into overall MSE EU programming.
- Support other corporate efforts on as-needed basis (e.g. LRPs, YET/Quota Settings, ROEs, OC requests, etc.).
What you’ll need:
- 8+ years in a B2B sales environment with significant experience in sales operations/enablement, sales, or product management; 3+ years of internal Gartner experience preferred.
- Very strong program management skills with extensive experience in defining, building, and executing retention and growth sales programs in global organizations.
- Track record of solving challenging business problems in client facing businesses leading to measurable results.
- Ability to create strong credibility with Sales leadership and become a trusted advisor.
- Ability to operate effectively in a global organization through tight collaboration and strong BU partnerships.
- Excellent written and verbal communication skills; ability to create and deliver effective decks and updates for use by multiple levels of staff, up to and including the executive level.
- Strong facilitation and influence skills.
- Excellent analytical, critical thinking and problem-solving skills.
- Interest in understanding complex problems to identify underlying drivers and surface innovative approaches that can scale.
- Bachelor’s degree or equivalent.
What you will get:
- Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!
Who are we?
At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.
What makes Gartner a great place to work?
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join us.
What we offer:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 134,000 USD - 184,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to
Job Requisition ID: 79141
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