About Matik:
Matik is a platform that automates the creation of data-driven content, making it easy for anyone to tailor data and content to their specific audience. With Matik, teams can pull personalized metrics, text, charts, tables, and images directly into presentations and PDFs—just tell Matik who the content is for, and Matik will query the data and create the content. Founded in 2019 by Nikola Mijic and Zak Stein and headquartered in San Francisco, Matik is backed by Andreessen Horowitz, Menlo Ventures, Box Group, and Oceans Ventures.
Matik Mission:
- Transforming the way people work by automating the generation of repetitive data-driven documents.
Matik Values:
Our core values guide the way we interact with each other and are the foundation for how we execute on our mission and vision.
- Customer First - we don't want to just build products that we like, but rather our customers find extremely valuable. This doesn't mean we compromise our other values or build whatever a customer wants. Lastly, the security of our customer's data is very important to us and we want to ensure our decision making keeps this in mind.
- Trust and Transparency - at the core of every relationship is Trust. It is imperative that we gain and maintain the trust of our colleagues, customers, and investors by being honest, transparent, and ethical.
- Quality - everything we do should personify quality. Whether it is building out new features or putting together a marketing campaign, we should all strive to hit a certain standard of quality that customers are expecting.
- Compassion - We all come from different backgrounds and perspectives. As such, we should all actively strive to understand these perspectives without bias or judgment.
The Role:
We are seeking a Digital Account Manager with a strong background in digital customer success, particularly in managing long tail/SMB customer accounts. This role requires an individual who can successfully onboard new customers, drive adoption across our existing customer base, and scale customer engagement through digital means.
Responsibilities:
- Own and manage a set of accounts, focusing on implementation and building value for our customers.
- Collaborate with Product and Engineering teams to incorporate customer feedback.
- Drive product adoption and customer engagement through programmatic email campaigns, quarterly business reviews, and monthly check-ins.
- Work with Relationship Managers to create expansion opportunities and demonstrate value for renewals.
- Monitor and analyze customer usage data, recommending best practices and new use cases.
- Develop and implement digital strategies, including value-driven adoption one-pagers and tailored business reviews, to enhance customer experiences and outcomes.
Qualifications:
- 2+ years of analytical experience.
- 2+ years in a customer-facing role, with experience in digital CS or marketing tech touch and managing long tail/SMB accounts.
- Proficiency in Salesforce.com, Mode, Looker, Tableau, or intermediate to advanced SQL skills.
- Strong written and verbal communication skills.
- A collaborative and results-driven approach.
- Experience in SaaS customer success or professional services.
Estimated salary range, depending on experience: $100,000 - $125,000 + equity + benefits
What Matik Offers:
- The opportunity to evolve and grow a proven solution to a real problem.
- A fully remote working environment with flexible working hours.
- Great environment for collaboration and growth.
- Amazing benefits - 100% paid coverage (medical, dental, and vision) for employees.
- Stipends for home office equipment, internet, and wellness.
- Brand new Mac laptop.
- Unlimited PTO, plus every other Friday off during the Summer.
- Company-paid lunches every Friday.
Equal Opportunity Statement:
Matik is committed to diversity in its workforce and is proud to be an equal opportunity employer. Matik considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Matik is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to
#J-18808-Ljbffr