WHO WE ARE
At ProService Hawaii, we're not just another company-we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges-from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the "Why" behind everything we do.
We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 17 years. Join our diverse and resilient team, and together, we'll make an impact.
WHAT YOU'LL DO
ProService Hawaii is seeking a highly motivated Strategic Account Manager (SAM) to elevate client satisfaction and drive business growth. In this role, you will nurture and expand client relationships, serving as a trusted advisor to key decision-makers and stakeholders across diverse industries.
As a SAM, you'll play a key role in client retention by developing tailored solutions, implementing strategies to mitigate risks, and ensuring proactive responses to client needs. You'll also identify upselling opportunities, generate client referrals, and provide valuable feedback to enhance ProService's product and service offerings.
This role involves frequent client meetings across Oahu (50%+ of your time) and is supported by a Client Project Manager who assists in resolving client issues.
If you're a proactive problem-solver passionate about client service and achieving business goals, we invite you to apply and help us continue delivering exceptional service that supports ProService's scalable growth.
Key Responsibilities:
- Cultivate and expand relationships with B2B clients, serving as a trusted advisor.
- Develop and implement strategies to reduce client turnover and address termination risks.
- Identify upsell opportunities, generate client referrals, and provide feedback to improve products and services.
- Spend 50%+ of time meeting clients across Oahu, supported by a Client Project Manager to address issues.
- Achieve client satisfaction targets while contributing to business growth.
WHAT YOU BRING TO THE TEAM
- Minimum Requirements:
- Proven experience in account management, managing multiple client accounts.
- At least 2 years in a client-facing or service role.
- Strong communication, relationship-building, and presentation skills.
- Strategic problem-solving and negotiation skills.
- Availability to travel (on-island) as needed.
- Preferred Requirements:
- Bachelor's degree.
- Experience with CRM software (Salesforce preferred).
- Management experience.
Your unique background, perspectives, and experience matter to us. Even if you don't check every box, we encourage you to apply and share your story.
WHY YOU'LL LOVE PROSERVICE
At ProService Hawaii, we don't just talk about growth-we live it. We offer a dynamic, inclusive environment where your voice matters, your ideas are celebrated, and your potential is limitless. Here's what you can expect:
- A Purpose-Driven Culture : Join a team that values integrity, collaboration, and continuous improvement. We are passionate about making a difference for our clients and our community.
- Empowerment & Innovation : We encourage bold thinking, challenge the status quo, and empower you to take ownership of meaningful projects that drive change.
- Growth & Development : With our focus on learning and growth, you'll have access to leadership development programs, mentorship opportunities, and a path to advance your career.
- Hybrid & Remote Work Options:We support a hybrid working environment and this position is located in Oahu, HI.We believe in flexibility and are committed to considering all talented applicants, evaluating them based on skill, competency, and cultural fit, rather than solely on geographic location.
- Competitive Pay & Benefits : We believe in recognizing and rewarding your hard work. The pay range for this role is $90,000.00 - $120,000.00 per year, depending on experience and qualifications.