Job Description
Capgemini is looking for Senior Support Engineer with the following skill-sets.
Key Responsibilities
- Act as the second line of defense to resolve complex technical issues that Level 1 support could not solve.
- Use specialized product knowledge and advanced solving skills to diagnose and resolve technical issues.
- Document detailed problem information, including the specific conditions under which issues occur.
- Evaluate and document the potential impact of technical issues, including the number of users affected and the implications for business operations.
- Collaborate with other teams (such as development or quality assurance teams) to ensure effective resolution of issues.
- Contribute to the creation and update of technical support documentation, ensuring all information is accurate, relevant, and user-friendly.
- Continually update knowledge and skills regarding the product, the technologies it uses, and effective problem-solving techniques.
Required Skills
- Proven experience in a technical support role, ideally with exposure to a Level 2 support role or equivalent.
- Deep understanding of the product and its associated technologies.
- Strong problem-solving abilities and the capacity to handle complex technical issues.
- Excellent written and verbal communication skills, with the ability to clearly and concisely document and explain technical issues, solving steps, and solutions.
- Excellent team collaboration skills, with experience working effectively with different teams and levels of support.
- Comfortable working in a fast-paced, high-pressure environment.
- Commitment to ongoing learning and development in technical and soft skills.
Life at Capgemini
Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer:
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
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