Sales Assistant

Chicago, United States | Posted on 03/15/2024

We are seeking a self-starting individual to fill a full-time position as Sales Assistant.

Overall Responsibilities:

• Participate as part of a team to increase overall sales by recognizing and acting on opportunities.
• Perform administrative duties, assisting with the flow of communication.
• Maintain and grow existing customer relationships by providing exceptional customer service.
• Provide assistance to the sales team where needed, in all steps of the sales process, with the goal of helping sales and profits grow.

Key Tasks:

• Fulfill customer needs by responding to incoming requests via phone calls, email, or walk-ins.
• Determine customer needs and prepare quotations within established guidelines.
• Negotiate with customers and vendors, finalize sales, and manage customer expectations.
• Follow-up with leads and customers to determine the status of open quotations.
• Order Entry - Process paperwork accurately and quickly to ensure terms and deadlines are being met.
• Update customers on order status by providing shipment notifications, tracking updates, and back-order status.
• Prevent and solve problems with customer orders.
• Update and maintain internal databases, including Excel spreadsheets, CRMs, and order entry/accounting systems.
• General answering of phones and routing calls.
• Proactively contact existing customers via phone or email to maintain and grow long-term relationships.
• Log and perpetuate accurate records of communication with leads, customers, vendors, and other employees.
• Act as backup for key customer accounts when other team members are unavailable.
• Distribution of meeting minutes.
• Additional duties as assigned.

Skills & Attributes:

• Strong verbal and written communication skills.
• Detail-oriented, organized, self-motivated, self-sufficient, reliable, and accountable.
• Committed to accurate, thorough, and exemplary work.
• Ability to manage multiple action items and requests.
• Able to take ownership of potential issues before they become a problem and commit to follow-through until the issue is resolved.
• Ability to establish and maintain professional working relationships with customers, vendors, and co-workers.
• See challenges as an opportunity for growth.
• Know what is possible – under-promise and over-deliver.
• Ability to work independently as well as part of a team.

Requirements

Experience Requirement:

• Familiarity and general understanding of entertainment lighting equipment.
• Previous experience working in the entertainment industry.
• Experience working in phone sales, and/or customer service.
• General computer proficiency including Microsoft Office.
• Experience with order fulfillment software and/or CRM software are a plus.