Client Services Administrator

Job Description: Client Services Administrator (Temporary to Permanent)

Location: Long Island City, NY (*5 days a week onsite*)
Pay Rate: $28/hr - $32/hr 

Company: Building Management/Services Organization

Position Summary:

We are seeking a highly organized and detail-oriented Client Services Administrator to join our dynamic team. The ideal candidate will have a strong background in RFP management and a passion for providing exceptional client service. This role will be instrumental in supporting our clients throughout the RFP process, ensuring timely delivery of high-quality proposals.

Responsibilities:

• RFP Management:

  • Coordinate and manage the entire RFP process, from initial intake to proposal submission.
  • Gather and analyze RFP requirements, ensuring a thorough understanding of client needs.
  • Develop and maintain standardized RFP response templates.
  • Collaborate with internal teams to gather necessary information and ensure timely completion of RFP responses.
  • Track and manage RFP deadlines, ensuring timely submission of proposals.

• Client Relationship Management:

  • Build and maintain strong relationships with clients, acting as a primary point of contact for all RFP-related inquiries.
  • Proactively address client concerns and provide timely updates on RFP progress.
  • Identify opportunities to enhance client satisfaction and deepen relationships.

• Administrative Support:

  • Manage administrative tasks associated with RFP management, such as filing, tracking, and reporting.
  • Coordinate with internal teams to ensure efficient communication and collaboration.
  • Maintain accurate records and documentation related to RFP activities.

Qualifications:

• Bachelor's degree or equivalent experience.
• Minimum of (number) years of experience in client services or a related field.
• Proven experience in RFP management, including gathering requirements, developing responses, and tracking deadlines.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.