Senior Trainer DC

Analyze, design, develop, and test industry-standard training materials in support of ongoing continuous improvement and new releases.

Provide hands-on support for front-line workers and their supervisors.

Deliver quality training with measurable outcomes.

Conduct post-training assessments, including observation. Assist in establishing support tickets to identify training and support needs.

Mentor other eligibility Trainers in the best practices for adult learning.

This is a position in the DC Access System (DCS) project.

Minimum Education/Certification Requirements: Bachelor’s degree in Information Technology or related field or equivalent experience.

Behavior Characteristics:

1. Adaptable
2. Analytical
3. Goal-Oriented/Driven/Self-Starter

Responsibilities:

1. Coordinates IT project management, engineering, maintenance, QA, and risk management.
2. Plans and supports users.
3. Develops technical applications to support users.
4. Develops, implements, maintains, and enforces documented standards and procedures for design, development, installation, modification, and documentation of assigned systems.
5. Provides training for system products and procedures.
6. Performs application upgrades.
7. Performs monitoring, maintenance, or reporting on real-time databases, network and serial data communications, and real-time graphics and logic applications.
8. Troubleshoots problems.
9. Ensures project life cycle is following District standards and procedures.

This is a remote position.