Company:
Virtual
Location: Waltham
Closing Date: 27/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Vaco has partnered with our client to hire a Customer Service Representative to join their team!
Where: This is a remote role with some travel to Waltham, MA
When: Immediate need, 6+ months, contract to perm
Pay: $21/hour
Requirements: Troubleshooting experience, phone support, Bachelors Degree
Responsibilities:
- Provides exceptional customer service by receiving and responding to inbound customer questions in a timely manner
- Gathers information to develop a deep understanding of customer needs and promote a “one contact” customer service environment
- Fulfilling basic customer needs, providing comprehensive responses to customer inquiries
- Escalating advanced technical issues to technical support
- Ensuring the highest level of accuracy, completeness and professionalism with all customer interactions
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