Job Description
An Operations Support Agent is responsible for reviewing documents within various work streams to identify key details to ensure documents are uploaded to correct client accounts.
At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,700 employees in mostly hybrid or work from home roles and are strategically growing our teams to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
- Shift Details: Monday-Friday / 6:30am-3:00pm
- Starting Pay: $14.35/hour
What You'll Do:
- Review physical and electronic documents received on behalf of clients and creditors
- Perform necessary actions such as scanning documents, updating client information, or submitting customer service requests
- Fast-paced data entry using company database and other systems
- Exercise discretion and independent judgment concerning matters of significance
- Work various work streams throughout the day
- Collaborate with multiple departments to keep client information up to date and correct
- Follow protocol to ensure the protection of sensitive client information
Qualifications:
Qualifications
- Experience with computers and with the Microsoft product line (Word, Excel, Adobe, Outlook, etc)
- Ability to multi-task and produce quality work
- Adaptable to change in a fast-paced environment
- Previous experience working in a remote (work from home) setting preferred
- Previous customer service experience setting preferred
Additional Information
Achieve well-being with:
- Hybrid and remote work opportunities
- 401(k) with employer match
- Medical, dental, and vision with HSA and FSA
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Virgin Pulse, Ginger Health Coaching, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet insurance for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect with other employees through our six employee resource groups
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.