Office Manager

Looking for your next step in managing an Ophthalmology team?
We are building West Central Florida's premier destination for fully-integrated ophthalmology, medical optometry and optical retail services.
At The Eye Center (a Sight360 Company) we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to care for our patient's sight every day.
We've assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health - ophthalmology, optometry and optical retail services - to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients.
Requirements
The Office Manager is responsible for the daily operations of a medical office or clinic, from managing staff to handling patient interactions. The Office Manager will oversee the general administrative function and activities of the office., including employee scheduling and staff training.
Essential Functions and Responsibilities:

• Troubleshoot complex patient scenarios
• Monitor patient schedule: templating, no-shows, reschedules, etc.
• Ensure patient referral process is maintained in a timely manner
• Ensure all patient and doctor record requests are accurate and handled in a timely manner
• Create employee schedule to ensure sufficient staff is present each day
• Make sure all daily collections are accurate and accounted for
• Relay all pertinent policy changes and protocols to staff, and monitor that new and current protocols are being followed
• Assist in performing all essential functions of the clinic staff when needed (including front office, and ophthalmic tech team)
• Work closely with other supervisory staff to maintain patient satisfaction and smooth workflow

Supervisory Responsibility:

• Position reports to Practice Manager
• Provides lead / support to front office coordinators and techs

Position/Type/ Expected Hours of Work:

• This is a full-time position and core hours of work and days are Monday through Friday - Daily hours may vary depending on location. Core hours are 8:00 a.m. to 5:00 p.m.
• Flexible to work weekends and overtime where required

Travel:

• Some travel may occasionally be required to fill in or train at practice locations

Qualifications:

• High School Diploma or GED - Required
• Associate Degree in Health Care Administration - preferred
• 2 or more years of managerial experience in a medical office setting - Ophthalmology preferred
• 2-3 years of clerical/reception experience in a medical office setting
• Minimum one year as an Ophthalmic Technician (COA or COT preferred)
• EMR Experience required
• Ability to type 40 to 50 WPM
• Strong understanding of healthcare administration and management

Skills and Abilities:

• Proficiency with standard office software applications (Outlook, Microsoft Office ®)
• Detail oriented with superior organizational skills
• Ability to multi-task and work across the organization
• Excellent communication and interpersonal skills
• Good at coordinating with others to meet collective goal
• Excellent customer service with a patient focus
• Proactive and optimistic

Benefits:

• Medical, Dental, Vision
• 8 Paid Holidays
• Scrub Reimbursement Program
• PTO (accrues with first paycheck)

Salary Description
19.00 - 23.00