Senior Case Manager at United Law, PC
Location: Los Angeles, CA, IN PERSON 8 AM - 5 PM
Company Overview: United Law, PC is a leading personal injury law firm dedicated to providing exceptional legal services to our clients. We are committed to excellence, compassion, and achieving the best possible outcomes for those we represent. We are seeking a Senior Case Manager to join our dynamic and fast-paced team. There is a HUGE GROWTH POTENTIAL.
Job Description: As a Senior Case Manager, you will be responsible for managing personal injury pre-litigation cases involving severe client injuries and large policy limits. Your expertise will be crucial in handling cases from start to finish, providing excellent client service, and ensuring a smooth process for our clients.
Responsibilities:
- Manage personal injury pre-litigation cases involving severe client injuries and large policy limits.
- Handle high call volumes, both incoming and outgoing, providing excellent client service.
- Work efficiently in a paperless system, utilizing your tech-savviness.
- Ensure meticulous time management and attention to detail in all tasks.
- Maintain exceptional organizational skills to manage multiple tasks in a fast-paced setting.
- Communicate effectively through both oral and written channels.
- Operate office equipment such as copiers, scanners, fax machines, and computers.
- Serve as the main point of contact for clients.
- Coordinate medical appointments and handle property damage claims.
- Monitor case expenses and maintain accurate records for billing purposes.
- Facilitate clients' medical treatment and ensure regular communication with clients.
- Discuss claims with adjusters and review insurance coverages.
- Explain property damage issues to clients.
- Maintain workflow by ensuring prompt and accurate handling of assigned cases.
- Provide general support to the handling attorney and COO.
Qualifications:
- Minimum of 2 years of experience in personal injury pre-litigation, handling severe injuries and large policy limits in a law firm.
- Previous case management experience, preferably as a personal injury case manager.
- Bilingual in English and Spanish.
- Proficient in Google Docs, sheets, etc.
- Strong time management and organizational skills.
- Positive attitude, eagerness to learn, and adaptability to new processes and technology.
- Ability to work independently as a self-starter.
- Comfortable managing a high volume of calls and multitasking effectively.
- Excellent communication and interpersonal skills.
- Knowledge of medical and insurance terminology.
- Must be authorized to work in the U.S.
- Highly organized with excellent attention to detail.
- Ability to work under pressure while maintaining a good sense of humor.
- A solid work ethic and positive attitude.
- Experience managing a heavy caseload in the personal injury field.
- Familiarity with Filevine case management software (preferred, but not required).
- Strong knowledge of personal injury law and medical terminology, including MRIs, orthopedics, and pain management.
- Professional demeanor and quick learner.
- Must be able to reliably commute or plan to relocate to Los Angeles, CA before starting work.
Workplace Environment: At United Law, PC, we foster a collaborative, friendly, positive and inclusive workplace culture. Our office environment is professional yet relaxed, offering a balance between hard work and fun. We believe in supporting our employees both professionally and personally, creating a space where they can thrive. Our team is dedicated, supportive, and always ready to help each other succeed. We provide ample opportunities for professional development and career advancement, including potential management roles. Additionally, we offer comprehensive health benefits to ensure our team's well-being.
Benefits:
- Competitive salary based on experience.
- Comprehensive employee benefits package, including health, dental, vision, and life insurance.
- Paid time off (PTO) and free parking.
- Referral program, incentives, and bonuses.
- Social outreach opportunities and holiday parties.
- Opportunities for professional growth and advancement, including potential management roles.
- Relaxed, friendly, and upbeat work environment with unlimited free snacks.
- Professional development assistance.
How to Apply: Please email your resume to Destiny De Dios, Chief Operating Officer, at We look forward to reviewing your application and discussing the position with you.
United Law, PC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.