Company:
City of Atlanta
Location: Atlanta
Closing Date: 27/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary Range: $67,000 - $90,000
Position Overview
The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.
Key Roles
- Attends NPU and Neighborhood Association meetings
- Receives referrals for escalations and issues requiring Ombuds services
- Shuttles concerns to Ombudsman of Neighborhoods and Departments
- Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
- Provide resource referrals and recommendations
- Serves as a confidential point of contact for the intake of concerns and inquiries.
- Spearheads dashboard and manages outgoing correspondence to NPU's and Neighborhood Associations
- Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association
Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
- Knowledge of neighborhoods and communities in Atlanta.
- Knowledge of best practices for neutrals and organizational ombudsman protocols and procedures.
- Knowledge of national best practices for community engagement.
- Ability to manage complex projects and work with a team to achieve results.
- Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions.
- Knowledge of marketing and communication software (i.e. Adobe Creative Suite).
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City of Atlanta