Neighborhood Relations Manager

Salary Range: $67,000 - $90,000

Position Overview

The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.

Key Roles

• Attends NPU and Neighborhood Association meetings
• Receives referrals for escalations and issues requiring Ombuds services
• Shuttles concerns to Ombudsman of Neighborhoods and Departments
• Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
• Provide resource referrals and recommendations
• Serves as a confidential point of contact for the intake of concerns and inquiries.
• Spearheads dashboard and manages outgoing correspondence to NPU's and Neighborhood Associations
• Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

• Knowledge of neighborhoods and communities in Atlanta.
• Knowledge of best practices for neutrals and organizational ombudsman protocols and procedures.
• Knowledge of national best practices for community engagement.
• Ability to manage complex projects and work with a team to achieve results.
• Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions.
• Knowledge of marketing and communication software (i.e. Adobe Creative Suite).