Community Manager

About the Role:  

We are looking for a strategic and process driven Community/Operations Manager to oversee the daily operations and growth of our online virtual community for sales professionals and sales leaders. This role is key to ensuring that our community members have a world class experience and derive maximum value from their participation in the community through the mentorship, collaboration, and resources that The DEN provides. The ideal candidate will be a strong operator, have experience and passion in community management, and be driven to create a thriving and engaged online community. 

Key Responsibilities:  

• Community Engagement: Drive engagement with members by understanding needs to further develop the community’s offering, events, and value-added content.  
• Content and Event Management: Plan, organize, and execute online events, valuable content, and training sessions that provide value to the community members.  
• Member Support: Provide support to members, addressing their questions, facilitating connections, and helping them navigate the platform. 
• Onboarding: Develop and manage the onboarding process for new members, ensuring they receive world class experience and become active participants in the community. 
• Operations Management: Oversee the daily operations of the community, including moderation, content updates, system improvements, and membership billing. 
• Feedback and Improvement: Gather feedback from members to identify areas for improvement and work on implementing changes to maximize the value we provide Collaboration: Work with the sales and marketing teams to align community initiatives with broader business goals and drive member growth. 
• Reporting: Track and report on community engagement metrics, membership growth, churn, and event participation. 

Requirements:  

• 4+ years of experience in community management, customer success, or operations for a virtual community or platform with paying members. 
• High level knowledge and understanding of marketing & communication best practices 
• Experience coordinating event schedules and managing the creation and deployment of value-added resources. 
• Proven experience driving engagement within a virtual community of paying members. 
• Deep understanding of strategies for creating world class experience and customer satisfaction. 
• Strong organizational and process building skills with the ability to manage multiple projects simultaneously. 
• Passion for sales and an understanding of the challenges and needs of both sales professionals and sales leaders.