Your Challenges
Perform service efficiently and effectively on instruments and equipment as requested or initiated. This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement.
Adheres to service manuals, technical procedures and direction while properly documenting and managing work activity, time recording, billing and quality documents in-house, on site at customer facilities or over the phone as required.
Delivers high quality, customer centric service to improve service outcomes and drive a high level of customer satisfaction through exhibiting both excellent technical and customer skills.
Demonstrates a positive can-do professional image and attitude in front of customers and colleagues always.
Communicates status and expectations in both written and verbal formats in clear, complete, concise manner at frequent or as requested intervals.
Exhibits excellent proactive pre-call planning and follow up skills.
Establish and maintain a high degree of technical knowledge pertaining to service activities described.
Satisfactory completion of service training curriculum on an ongoing basis.
Acts as a trusted advisor to Eppendorf customers, by understanding the customer's issues and recommending solutions which provides a positive customer experience and satisfies the customer's requirements.
Contributes to the sale of Eppendorf North America service products to meet revenue budgets and objectives at a personal, regional and national levels.
Participates in generating cross-selling leads to product sales colleagues to promote equipment sales growth.
Responsible for proper care and management of corporate assets including; company vehicle, company tools, test equipment, and all other assigned assets.
Responsible for inventory management of spare parts and maintains and re-orders suitable inventory, complying with all the company's inventory control policies, procedures, rules and regulations.
Routinely requires extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer and/or ENA and Eppendorf Service needs.
The ability to travel by commercial airlines is required. States covered are Washington, Oregon, Idaho, Montana, and Alaska. Adheres to universal safety precautions as required by Eppendorf North America and all other requirements mandated by clientele.
Responsible to accurately follow all required elements of the Quality Management System and all other company policies and procedures.
Properly documents and manages all work activity, including: input to the CRM system, inventory management, time management, billing and quality related activities.
Your Expertise
Associates degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and three to five years' related experience and/or training.
Valid driver's license required. Must maintain a good driving record.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, reach with hands and arms, and taste or smell. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties that fall within the skill requirements of the job may be assigned.
Your benefits at Eppendorf
Competitive total rewards package including health, financial, and education benefits.
Innovative and Collaborative corporate culture.
Contribute to improving the human living condition.
Direct impact on business.