Company:
Complete Health
Location: Birmingham
Closing Date: 21/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Pay: $21.50 - $22.50/hr.
7191 Cahaba Valley Road, Birmingham, Alabama 35242
Job Summary:
Leads team members of an assigned area or function by demonstrating and providing advanced knowledge of job responsibilities
Essential Duties and Responsibilities:
Education and Experience Requirements:
7191 Cahaba Valley Road, Birmingham, Alabama 35242
Job Summary:
Leads team members of an assigned area or function by demonstrating and providing advanced knowledge of job responsibilities
Essential Duties and Responsibilities:
- Sets a positive example by modeling strong interpersonal skills and professionalism while following all policies and procedures
- Ensures all staff are following established policies and procedures to include excellent customer service, professional appearance (dress code) and positive demeanor
- Diffuses situations with dissatisfied patients or internal team conflict for positive outcomes
- Has the authority to discipline staff when situation/circumstances require immediate intervention for positive outcome to include verbal and written warnings
- Problem solving of patient access and throughput based on the daily schedule and its challenges
- Supports staff with the daily tasks during high volume times such as check in, check out, answering phones and all the duties related to the office running smoothly
- Supports our company policies and reminds staff of our goals and policies
- Sets up the Virtual In-Services for the Rep and the Providers
- Opens IT tickets when needed, Calls for support of techs if services are needed such as printers, phones, and other services which is needed for the office to operate
- Communicates with the practice manager clearly of daily challenges and assists in the workflow
- Provides direction in the absence of other team members, back fills gaps and break times
- Recognizes opportunities of extending lunches or reducing staff at the end of the day to reduce resources and control OT
- Directs support staff when projects are in place, (ie. AWV scheduling projects, Follow-up appointments, moving patients to clear schedules, etc)
- Athena support in more complex situations
Education and Experience Requirements:
- Minimum of 5 years experience in a clinical setting.
- Basic computer knowledge; MS Word and MS Excel, internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
- Strong people skill, independent decision making and customer service oriented.
- Knowledge of medical terminology.
- Annual OSHA Training.
- Has knowledge of EKG, lab, X-ray, holter monitor, accu-check, and spirometry.
- Excellent customer service and communication skills.
- Must be able to work independently and under pressure.
- Ability to organize work and follow instructions.
- Must be able maintain patient confidentiality at all times.
- Must be able to follow policies and procedures and work flexible schedule.
- Ability to communicate and deal effectively with patients, co-workers, medical staff, visitors and other health care providers.
- Ability to work cooperatively with other office personnel.
- Knowledge of medical terminology
Share this job
Complete Health