Customer Care Executive – Offshore at iSON Xperiences Limited

ISON Xperiences Kenya has a vacancy for experienced Customer Care Executives (OFFSHORE) to deliver exceptional customer care and technical resolution support. The primary focus of the Customer Care Executive (OFFSHORE) will be to assist, troubleshoot, and resolve customer queries.

KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of a technical degree from a recognized university e.g. computer science, engineering.
• At least one (1) year prior experience as a customer care executive in a technical resolution support role.
• Must have proven technical trouble-resolution skills within a contact center or similar job experience.
• Excellent spoken and written English (C1 level of English proficiency).
• Possess excellent listening skills; use of appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate technical solutions.
• Must have good typing speed and computer skills, particularly with regard to Microsoft Office applications.
• Experience in voice and digital channels (e.g. email, chat, SMS).
• Strong problem-solving and analytical skills.
• A passion for customer service.

WORK CONDITIONS

• Ability to work night shift including weekends and public holidays.
• To reside along Waiyaki way (e.g. Mountain View, Uthiru, Kinoo), to facilitate ease of night shift transport arrangements.
• Would be required to undergo periodic occupational-related medical examinations in line with OSHA regulations.