Client Manager, Lender Product
Job Description
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
Client Manager, Lender Product CoStar Risk Analytics, located in Boston, MA, works with market participants across the commercial real estate (CRE) lending spectrum. Our solution provides lenders with the ability to better target business, appropriately price loans, make informed approval of credits, actively manage their portfolio with robust stress testing and surveillance measures, assess refinance risk and execute with a disciplined framework.
This individual will be a committed, experienced professional who can provide an excellent customer experience to CRE portfolio lending clients by supporting their inquiries on product use and basic results analysis while also being able to connect clients to the appropriate team members if there are technology issues, advanced analytical/molding questions, sales questions and more.
Responsibilities:
- Be the point of contact for a specified group of clients and build sustainable client relationships.
- Ability to communicate the overall value of CoStar Risk Analytics’ lender products and credit risk models.
- Provide clients with basic analytical support on portfolio risk assessment.
- When client inquiries become complex and need escalation, identify the proper in-house subject matter expert to connect them with.
- Implement client retention strategies to achieve high client satisfaction and retention rates.
- Collect client feedback for continuous product and model enhancement.
- Continual self-education on the impact of CRE and capital market dynamics and regulatory policy change on CRE lending activities and risk management practice.
- Alert product team when clients are having any technology related issues.
- Maintain an open line of communication with the sales representative and engagement manager on each account.
Qualifications:
- Bachelor’s degree from an accredited, not-for-profit University or College is required.
- A track record of commitment to prior employers.
- 5+ years of relevant commercial real estate, banking, insurance, investment management, accounting or related experience.
- Direct client facing and interaction experience.
- Excellent written and communication skills.
- Strong working knowledge in Microsoft Office Suite (Excel, Word, and PowerPoint) and financial modeling.
- Excellent analytical and problem-solving skills.
Preferred Qualifications:
- Master’s degree in finance, economics, real estate, or accounting preferred.
- Preferred to have experience in CRE lending.
What’s in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. Our benefits package includes comprehensive healthcare coverage, life insurance, virtual and in-person mental health counseling services, commuter and parking benefits, 401(K) retirement plan with matching contributions, employee stock purchase plan, paid time off, tuition reimbursement, and access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups.
This position offers a base salary range of $82,100 - $146,400, based on relevant skills and experience and includes a generous benefits plan. We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
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